Akshatha (Annie) Ramanathan
Head of Customer Success, Veritus (YC 25) | Built CS 0→1 | Startup GTM Advisor | Ex-Medallia (Pre-IPO) | CMU
I build and scale Customer Success functions at high-growth startups — from first CS hire to full-scale I've led global enterprise portfolios and built CS functions 0→1 across SaaS, analytics, and fintech — helping companies move from product-market fit to scaled, durable revenue
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At Medallia (pre-IPO), I was part of the early London team and went on to lead its largest global enterprise portfolio ($10M ARR across 21 markets), delivering 150–250% NRR and contributing to the blueprint of a strategic vertical prior to its 5B At WealthEngine, I built the customer function across the US and India from the ground up — scaling a 35-person team and managing a 5M commercial portfolio. We launched new AI/ML offerings including a new revenue stream, and created repeatable onboarding and value frameworks that improved renewal and expansion Most recently, I've been advising seed-stage startups on GTM strategy, customer acquisition, and early-stage growth — bringing an operator's lens to founders navigating their first Core expertise:• Building customer organisations that scale• Turning ambiguity into operating structure• Bridging product, sales, and revenueI care deeply about company mission, product, my teams, and building something that lasts.
GTM Index
- VERITUSJOB
- Head of Customer Success (…4M
Head of Customer Success (Founding Member)
Veritus
- SELF EMPLOYEDJOB
- Startup GTM Advisor5M
Startup GTM Advisor
Self Employed
Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- Startup GTM Advisor5M
Startup GTM Advisor
Self Employed
Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- Startup GTM Advisor5M
Startup GTM Advisor
Self Employed
Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- STEALTH STARTUPJOB
- Founder (Stealth)2Y 11M
Founder (Stealth)
Stealth Startup
Designed and prototyped a B2C consumer product from concept to working prototype. Led product design, user research, and managed an offshore engineering team to build the MVP.
- WEALTHENGINEJOB
- Head of Customer Success,…4Y 11M
Head of Customer Success, Director of Consulting
WealthEngine Inc.
Built and led the Customer Success function from 0→1, managing a $2.5M commercial portfolio serving enterprise customers across the US (East and West Coast), UK, and India. • Drove ARR across the full portfolio, managing renewals and significant upsell/cross-sell opportunities. • Designed and implemented repeatable onboarding, value realization, and expansion frameworks that improved retention and growth. • Partnered cross-functionally with Product, Engineering, and Sales to align customer outcomes with business strategy.
- Head of Data Science & Ana…2Y 11M
Head of Data Science & Analytics
WealthEngine Inc.
Led WealthEngine's data science and analytics function, co-leading India operations and scaling the team to 35+ members. • Built and led the India analytics operations from the ground up, establishing data infrastructure and team capabilities. • Led enterprise AI/ML and API-driven deployments that strengthened customer ROI and expanded long-term account value. • Created and scaled a new AI/ML-powered revenue line generating $400K within months, with a 50% customer conversion rate, leading its evolution into a scalable digital offering in collaboration with Product and Engineering.
- MEDALLIAJOB
- Mgr, Customer Success and…2Y 11M
Manager, Customer Success and Professional Services
Medallia
I led the company’s largest and most complex enterprise portfolio with Vodafone Group across 21 markets, driving $10+ million in revenue. I launched Medallia’s telecommunications vertical and built a 25+ member global customer success organisation that delivered 150% - 250% Net Revenue Retention (NRR) through accelerated product adoption, including AI/ML powered Text Analytics, expansion programs and value realization at scale. Under my leadership, we defined the playbook for global customer success delivery in the lead-up to Medallia’s $2.5 billion IPO. About Medallia: Medallia makes software to measure and improve the customer experience in real time. We allow businesses to listen to, un…
- INFOSYS CONSULTINGJOB
- Management Consultant1Y 11M
Management Consultant
Infosys Consulting
I advised leading UK banks and other financial services institutions including Royal Bank of Scotland (RBS) on regulatory and operational strategy in driving transformational change programs. • Originated a strategic engagement with senior stakeholders at a leading UK bank, aligning business and technology functions and expanding the commercial footprint. • Built a benefits realisation framework for a leading UK retail bank, identifying automation value and informing strategic investment decisions. • Established and led the Programme Management Office (PMO) for a 500+ member bank separation, ensuring governance and regulatory compliance.
- PWCJOB
- Senior Management Consultant2Y 11M
Senior Management Consultant
PwC
I advised senior client stakeholders across a breadth of issues including organizational and business transformation, supply chain planning, business process re-engineering and pricing strategies for large scale technology transformation programs. With my strong senior stakeholder relationships, I contributed to expanding PwC's footprint through on-selling activities and created new business opportunities. As part of PwC's largest public sector engagement with the United Nations Secretariat, I: • Drove program execution and expanded engagement scope, leading 35+ cross-functional team and generating 35% incremental revenue. • Led global business transformation and product adoption across su…
- Associate2Y 11M
Associate
PwC
As an Associate at PwC, I served clients across areas such as business analysis, business process re-design, integration, data analytics and internal controls. • Delivered business analysis and process redesign across global ERP transformation initiatives, including business case development and data management design. • Led cross-functional integration and process re-engineering efforts, enabling large-scale operational and technology transformation. • Applied data analytics and controls expertise to support audit, compliance, and operational improvement across financial services and retail clients.
- Consultant11M
Consultant
PwC
Engaged in a 'know your customer' programme for a large global financial services client focusing on anti-money laundering and risk and regulatory compliance
- APPROVAJOB
- Software Eng11M
Software Engineer
Approva
• Developed business controls intelligence reporting applications, enhancing usability and efficiency. • Collaborated with executive management to conduct comprehensive requirements analysis, ensuring alignment with business objectives. • Implemented user feedback mechanisms, leading to a 30% increase in application usability scores.
- SIEMENSJOB
- Software Development Eng11M
Software Development Engineer
Siemens
• Designed and developed mobile software lifecycle for 3G cellular systems, enhancing user experience. • Monitored performance management to optimize mobile functionality, ensuring reliability and efficiency. • Collaborated with cross-functional teams to implement innovative solutions, resulting in improved system performance.
- Job: Veritus — Head of Customer Success (Founding Member) · 2026-06 – present · 2 mo
- Job: Self Employed — Startup GTM Advisor · 2026-01 – 2026-06 · 5 mo — Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- Job: Self Employed — Startup GTM Advisor · 2026-01 – 2026-06 · 5 mo — Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- Job: Self Employed — Startup GTM Advisor · 2026-01 – 2026-06 · 5 mo — Advising seed-stage founders on GTM strategy, customer acquisition, and early-stage growth across fintech, AI infrastructure, and fashion tech.
- Job: Stealth Startup — Founder (Stealth) · 2023 – 2025 · 2y — Designed and prototyped a B2C consumer product from concept to working prototype. Led product design, user research, and managed an offshore engineering team to build the MVP.
- Job: WealthEngine Inc. — Head of Customer Success, Director of Consulting · 2019 – 2023 · 4y — Built and led the Customer Success function from 0→1, managing a $2.5M commercial portfolio serving enterprise customers across the US (East and West Coast), UK, and India. • Drove ARR across the full portfolio, managing renewals and significant upsell/cross-sell opportunities. • Designed and implemented repeatable onboarding, value realization, and expansion frameworks that improved retention and growth. • Partnered cross-functionally with Product, Engineering, and Sales to align customer outcomes with business strategy.
- Job: WealthEngine Inc. — Head of Data Science & Analytics · 2020 – 2022 · 2y — Led WealthEngine's data science and analytics function, co-leading India operations and scaling the team to 35+ members. • Built and led the India analytics operations from the ground up, establishing data infrastructure and team capabilities. • Led enterprise AI/ML and API-driven deployments that strengthened customer ROI and expanded long-term account value. • Created and scaled a new AI/ML-powered revenue line generating $400K within months, with a 50% customer conversion rate, leading its evolution into a scalable digital offering in collaboration with Product and Engineering.
- Job: Medallia — Manager, Customer Success and Professional Services · 2014 – 2016 · 2y — I led the company’s largest and most complex enterprise portfolio with Vodafone Group across 21 markets, driving $10+ million in revenue. I launched Medallia’s telecommunications vertical and built a 25+ member global customer success organisation that delivered 150% - 250% Net Revenue Retention (NRR) through accelerated product adoption, including AI/ML powered Text Analytics, expansion programs and value realization at scale. Under my leadership, we defined the playbook for global customer success delivery in the lead-up to Medallia’s $2.5 billion IPO. About Medallia: Medallia makes software to measure and improve the customer experience in real time. We allow businesses to listen to, un…
- Job: Infosys Consulting — Management Consultant · 2013 – 2014 · 1y — I advised leading UK banks and other financial services institutions including Royal Bank of Scotland (RBS) on regulatory and operational strategy in driving transformational change programs. • Originated a strategic engagement with senior stakeholders at a leading UK bank, aligning business and technology functions and expanding the commercial footprint. • Built a benefits realisation framework for a leading UK retail bank, identifying automation value and informing strategic investment decisions. • Established and led the Programme Management Office (PMO) for a 500+ member bank separation, ensuring governance and regulatory compliance.
- Job: PwC — Senior Management Consultant · 2010 – 2012 · 2y — I advised senior client stakeholders across a breadth of issues including organizational and business transformation, supply chain planning, business process re-engineering and pricing strategies for large scale technology transformation programs. With my strong senior stakeholder relationships, I contributed to expanding PwC's footprint through on-selling activities and created new business opportunities. As part of PwC's largest public sector engagement with the United Nations Secretariat, I: • Drove program execution and expanded engagement scope, leading 35+ cross-functional team and generating 35% incremental revenue. • Led global business transformation and product adoption across su…
- Job: PwC — Associate · 2008 – 2010 · 2y — As an Associate at PwC, I served clients across areas such as business analysis, business process re-design, integration, data analytics and internal controls. • Delivered business analysis and process redesign across global ERP transformation initiatives, including business case development and data management design. • Led cross-functional integration and process re-engineering efforts, enabling large-scale operational and technology transformation. • Applied data analytics and controls expertise to support audit, compliance, and operational improvement across financial services and retail clients.
- Job: Approva — Software Engineer · 2008 – 2008 · 0 mo — • Developed business controls intelligence reporting applications, enhancing usability and efficiency. • Collaborated with executive management to conduct comprehensive requirements analysis, ensuring alignment with business objectives. • Implemented user feedback mechanisms, leading to a 30% increase in application usability scores.
- Job: PwC — Consultant · 2007 – 2007 · 0 mo — Engaged in a 'know your customer' programme for a large global financial services client focusing on anti-money laundering and risk and regulatory compliance
- Job: Siemens — Software Development Engineer · 2005-07 – 2006-06 · 11 mo — • Designed and developed mobile software lifecycle for 3G cellular systems, enhancing user experience. • Monitored performance management to optimize mobile functionality, ensuring reliability and efficiency. • Collaborated with cross-functional teams to implement innovative solutions, resulting in improved system performance.
- School: Carnegie Mellon University — Masters, Information Networking
- School: Indian Institute of Management Bangalore — Marketing
- School: RV College Of Engineering — Bachelors, Electrical, Electronics and Communications Engineering
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