Akshatha (Annie) Ramanathan

Head of Customer Success, Veritus (YC 25) | Built CS 0→1 | Startup GTM Advisor | Ex-Medallia (Pre-IPO) | CMU

Siemens Industryex-Indpendent Contractorex-Self Employed122

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I build and scale Customer Success functions at high-growth startups — from first CS hire to full-scale I've led global enterprise portfolios and built CS functions 0→1 across SaaS, analytics, and fintech — helping companies move from product-market fit to scaled, durable revenue

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At Medallia (pre-IPO), I was part of the early London team and went on to lead its largest global enterprise portfolio ($10M ARR across 21 markets), delivering 150–250% NRR and contributing to the blueprint of a strategic vertical prior to its 5B At WealthEngine, I built the customer function across the US and India from the ground up — scaling a 35-person team and managing a 5M commercial portfolio. We launched new AI/ML offerings including a new revenue stream, and created repeatable onboarding and value frameworks that improved renewal and expansion Most recently, I've been advising seed-stage startups on GTM strategy, customer acquisition, and early-stage growth — bringing an operator's lens to founders navigating their first Core expertise:• Building customer organisations that scale• Turning ambiguity into operating structure• Bridging product, sales, and revenueI care deeply about company mission, product, my teams, and building something that lasts.