Yosika Yogiaman

Strategic Customer Success & GTM | Ex-LinkedIn | Anthropic-Certified | Building AI-Led Operations at Mamam Food

San Francisco4.5k followers

Mamam Food

ex-Fellow

ex-LinkedIn

I’ve spent 8+ years helping businesses grow by making customers successful across SaaS, tech, and international markets. At LinkedIn, I managed 50+ mid-market and enterprise accounts worth
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3M, owning the customer lifecycle from onboarding to renewal and expansion. I built executive relationships, led data-driven business reviews, and turned at-risk accounts into growth opportunities by staying close to customer goals and proving measurable value. Before that, I managed multi-country portfolios across APAC, built go-to-market strategies from the ground up, and launched new business divisions in complex regional markets. Across every role, I kept learning the same lesson: when you invest deeply in customer outcomes, retention, growth, and trust follow. In 2024, I took time to relocate to the Bay Area, expand my network, reflect on my next career move, and explore entrepreneurship more seriously. That chapter gave me space to sharpen my point of view on the kind of work I want to do next and the kind of teams I want to build with. I’m currently building Mamam Food, a solo D2C food brand, where I use AI tools across the business to support product development, content creation, operations, and decision-making. Building from zero has given me a firsthand understanding of early-stage execution, customer empathy, and how AI is reshaping the way teams work and serve their users. I’m now looking for a Customer Success role at an AI startup in the Bay Area, where I can help customers unlock real value, partner closely with cross-functional teams, and contribute to building a thoughtful, scalable CS function. My best work sits at the intersection of people, strategy, and technology. I hold an MBA from Nanyang Business School, where I graduated on the Dean’s List, completed Harvard Business School Online’s CORe program, and trained in presentation skills at Stanford. I’m fluent in English, Indonesian, and Malay.

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GTM Index

MAMAM FOODJOB
1. Founder
  1Y 2M
FELLOWJOB
1. Senior Regional Mgr, APAC…
  6M
LINKEDINJOB
1. Account Dir (Customer Succ…
  1Y 2M
MEELUNIE B.V.JOB
1. Sales Mgr (Account Managem…
  2Y 2M
AAKJOB
1. Sales Executive (GTM and G…
  1Y 7M
2. Global Graduate Trainee
  1Y
FRIESLANDCAMPINAJOB
1. Dairy Processing Intern
  1Y 4M
NESTLÉJOB
1. Quality Assurance Intern
  2M
DENSELIGHT SEMICONDUCTORS PTE LTD,SINGAPOREJOB
1. Assistant Eng
  6M
SINGAPORE SCIENCE CENTREJOB
1. Intern
  1M

Job: Mamam Food — Founder · 2025-08 – present · 1y — Founded and operated a solo D2C Southeast Asian food brand, applying AI tools across the business to streamline operations, marketing, and decision-making. Building the company from zero gave me deep hands-on experience in customer experience, brand strategy, and execution. Expanded the brand through community partnerships and by leading volunteers and interns.
Job: Fellow — Senior Regional Manager, APAC (Partner Success & GTM) · 2024-12 – 2025-06 · 6 mo — Managed and grew Fellow’s partner network across APAC by identifying, onboarding, and enabling distribution partners to achieve strong performance in their markets. Served as a strategic advisor to key partners, driving launch readiness, adoption of brand programs, and consistent execution across premium retail channels. Tracked partner health through sell-through performance, brand execution, and market feedback, proactively addressing risks and strengthening partner experience to support long-term growth and retention. Built trusted senior stakeholder relationships, partnered cross-functionally to solve issues, and translated market insights into strategic recommendations for the leadersh…
Job: LinkedIn — Account Director (Customer Success & Growth) · 2022-10 – 2023-12 · 1y 2mo — Owned the full renewal lifecycle for a $1.3M portfolio of 50+ mid-market and enterprise accounts across Indonesia for LinkedIn Talent Solutions, including Hiring and Learning solutions. Exceeded annual revenue targets by 16% through consultative account management, data-driven business reviews, proactive renewal management, and expansion opportunities. Delivered onboarding, training, and strategic advisory for 25+ accounts end to end, turning around at-risk renewals by building executive relationships with senior HR stakeholders and proving measurable business impact. Partnered cross-functionally with Account Executives, Product Marketing, and Customer Success teams, and represented LinkedI…
Job: Meelunie B.V. — Sales Manager (Account Management & Market Strategy) · 2020-04 – 2022-06 · 2y 2mo — Managed strategic customer relationships and a €10M portfolio across 9 countries in Southeast Asia and South Asia, serving as a trusted advisor to clients in complex regional markets. Exceeded contracted profit targets by 28.8% in 2022 through data-driven account planning, market analysis, and tailored go-to-market strategies. Supported the launch of a new plant-based protein division in APAC by driving customer alignment, adoption, and expansion opportunities. Strengthened customer trust during COVID-19 supply chain disruptions through proactive stakeholder communication, risk management, and creative problem solving.
Job: AAK — Sales Executive (GTM and Growth) · 2018-09 – 2020-04 · 1y 7mo — Built a $6.5M projected-profit pipeline across 5 APAC markets through consultative selling, value-based solutioning, and customer-specific growth strategies. Represented Southeast Asia on a global cross-functional team developing a 3-year bakery market growth strategy aimed at increasing profit by 27%. Recognized as “Best Rookie 2018” at AAK Asia Kick-Off for strong commercial performance and leadership potential. Advanced through AAK’s Global Graduate Programme, gaining cross-functional experience in operations, M&A due diligence, commercial strategy, and B2B sales across 5 countries.
Job: AAK — Global Graduate Trainee · 2017-08 – 2018-08 · 1y — Selected for AAK’s competitive Global Graduate Programme, a 12-month rotational program across 5 countries designed to build cross-functional expertise in operations, M&A due diligence, commercial strategy, and B2B client engagement. Conducted market research and regulatory analysis across Southeast Asia to identify regional growth opportunities. Built a strong foundation in value-based, co-development selling for enterprise clients across APAC. Led exhibition coordination for Food & Hotel Asia 2018, AAK’s flagship industry event.
Job: FrieslandCampina — Dairy Processing Intern · 2015-12 – 2017-04 · 1y 4mo — • Conducting viscosity measurement study to find an improvement for dairy processing check points • Mastering maintenance and operation of Lab-scale homogenization and conducting study regarding the effect of homo pressure to properties of products • Identifying the key set ups to control up-scaling and down-scaling of UHT production using computer simulation • Validating the precision of simulation to the actual data and fine tuning the simulation program to yield more precise data. • Dealing with product formulation and process technology of dairy based product.
Job: Nestlé — Quality Assurance Intern · 2015-05 – 2015-07 · 2 mo — • Involved in reviewing the Quality Management System of supply chain together with management team and identified improvement actions. • Successfully assessed products display at sales outlet and organize sensory evaluation of purchased products to identify corrective actions to improve food safety and quality. • Assisted QA manager in auditing co-packers and distributors and drafted out audit report for the company.
Job: Denselight Semiconductors Pte Ltd,Singapore — Assistant Engineer · 2013-01 – 2013-07 · 6 mo — • Assisted the Production Manager in coordinating workers in testing department • Created on average 10 Out Going Reports (OGR) for customers daily with minimum errors and met the deadline without fail • Successfully created a user-friendly and comprehensive programme to generate Out Going Report (OGR) for customers within 3 months which increased efficiency and accuracy of OGR generating process.
Job: Singapore Science Centre — Intern · 2011-11 – 2011-12 · 1 mo — • Assisted the Science Centre educators in teaching the students on how to conduct a simple DNA analysis • Helped the educators in developing a new curriculum for DNA lab and give feedback to the current curriculums made by the educators • Taught young visitors to make science related crafts
School: Nanyang Business School — Master of Business Administration - MBA, Business Administration and Management, General
School: Harvard Business School Online — Other; CORe Credential of Readiness
School: Activatum - AAK — Other; CCV Advanced on The AAK Way of Selling Training Programm, Selling Skills and Sales Operations
School: Danmarks Tekniske Universitet — Summer Course, Food Engineering
School: National University of Singapore — Bachelor of Applied Science (B.A.Sc.) with Honours, Food Science and Technology
School: Temasek Junior College

Skills

Claude SkillsAnthropic ClaudeAI AgentsCustomer Follow-UpSupply Chain ManagementStart-up VenturesCustomer SatisfactionE-CommerceBrandingFood ScienceRegional DevelopmentArtificial Intelligence (AI)TrainingCustomer SuccessSocial Media MarketingEntrepreneurshipPresentation SkillsStorytellingPower pointPartner Relationship Management

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Yosika Yogiaman

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