Sharon-May T.
Head of Specialist GTM Strategy and Ops, Asia Pacific and Japan
Amazon Web Services (AWS)I am a successful Business, Digital and Media Executive with an operationally strategic mind.
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I come with 16 years digital media experience, 3 years Retail Operations and Strategy at Apple, 3 years as the Business Development Director, Deloitte Western Sydney and now at AWS heading up Sales and Business Operations. I possess first-rate communication skills with the ability to collaborate on all business levels while effectively directing systems, operational procedures and documentation. I have proven leadership in successfully developing, motivating and managing a team, including hiring, promoting and performance management. My strength is in leading and mentoring sales teams to perform at an optimum level and achieve targets. My superior ability to create and re-engineer processes assist in increased revenue and efficiency while reducing costs through analysis, change management and best practice implementation. I am a highly personable and self-motivated professional with versatility to work with diverse groups.
GTM Index
- AMAZON WEB SERVICES (AWS)JOB
- Head of Specialist GTM Str…1Y 4M
Head of Specialist GTM Strategy and Ops, Asia Pacific and Japan
Amazon Web Services (AWS)
- Sales Planning Lead - Goal…3Y
Sales Planning Lead - Goals and Account Planning, Asia Pacific and Japan
Amazon Web Services (AWS)
- Head of Business and Sales…2Y 7M
Head of Business and Sales Operations
Amazon Web Services (AWS)
- Business Operations Mgr10M
Business Operations Manager
Amazon Web Services (AWS)
- DELOITTEJOB
- Dir, BD - Sales & Pursuits2Y 9M
Director, Business Development - Sales & Pursuits
Deloitte
Primarily responsible for shaping and driving business development in alignment to the overall firms Clients & Industry strategy, while demonstrating agility to respond to changing business priorities. Sales and Pursuits works to improve effectiveness of process and technology while building the foundation to Sales through operational efficiencies. Shaping and driving the Deloitte culture through active mentoring, people and performance management, cross teaming and collaboration and the championing of change is also a key focus.
- APPLEJOB
- Retail Operations and Stra…3Y
Retail Operations and Strategy - Senior Program Manager
Apple
Primarily responsible for leading strategic Service projects combined with the ability to execute at tactical project-level activities and tasks. Working at a global level with cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase Service efficiencies, improve customer satisfaction, build customer loyalty, and drive revenue.
- CBS INTERACTIVEJOB
- Sales Dir, Consumer1Y 5M
Sales Director, Consumer
CBS Interactive
Primarily responsible for profitability, product mix and revenue growth in the consumer sales team, while ensuring new products and services are implemented effectively with the operations teams and customer touch points deliver exceptional customer experiences. Budget/Target setting, Forecasting, recruitment, team development and day to day management while demonstrating exceptional leadership are an essential part of this role and a key to success.
- EBAYJOB
- Senior Mgr, Sales Operations1Y 3M
Senior Manager, Sales Operations
eBay
RESPONSIBILITIES Primarily responsible for managing the sales and commercial operations function, including process and strategy within the Enterprise Sales function for Australia and New Zealand. The Senior Manager, Sales Operations is a key player in the commercial group, being responsible for Contracts management, business process design, business planning & analysis, and the implementation and management of the Salesforce CRM system. Key Achievements Project Managed and Implemented the Salesforce CRM system Created process workflow for the Enterprise Sales team, to ensure all contracts and Rate Card management was current and accurate Built a Enterprise Sales Weekly Newsletter, as mean…
- FOX INTERACTIVE MEDIA - PART OF NEWSJOB
- Head of Sales Operations7M
Head of Sales Operations
Fox Interactive Media - Part of News Corp
Key Achievements Minimized operational systems issues in relation to delivery, reporting and billing issues Created a Forecast/Impression model to enable forecasting accuracy & delivery reliability Created process workflow for Sales team, to ensure project management accountability for all campaigns Maximized efforts across the team and ensure that all SOX policies were adhered to Develop Workshops ensuring team were trained and developed on a regular basis
- Group Sales Mgr1Y 4M
Group Sales Manager
Fox Interactive Media - Part of News Corp
Key Achievements Managed an underperforming Account Manager from billing 29% to budget in one quarter to 101%, under my supervision Worked with Management to change the Commission structure, as it was floored and did not encouraged success in the team Worked with Finance on the Sales Reporting system. Re-categorised all accounts to ensure reporting at a category level and liaised with development to ensure reporting was easy to deliver to senior management Worked with Sales, Legal, Marketing and production to close a 7 figure deal over 12 months Responsibilities Primarily responsible for generating revenue, while managing process and people. Lead, manage, and direct day-to-day Sales operati…
- YAHOO!JOB
- Head of Sales Operations a…1Y 10M
Head of Sales Operations and Client Services
Yahoo!
Primarily responsible for Revenue, Process and People management within Sales Operations & Client Services, and Advertising Technology function for Australia. The Head of Sales Operations and Client Services is a key player on the Sales Operations regional management team which is responsible for management of marketing services business including; pricing & inventory management, quality assurance, business process design, business planning & analysis
- Group Sales Mgr9M
Group Sales Manager
Yahoo!
Key Achievements Managed a team of Account Managers that consistently hit targets Consistently hit 100% to my personal target 5 Quarters in a row Responsibilities Lead, manage, and direct day-to-day Sales operations with oversight responsibility for key operating metrics. Deliver against quarterly and annual revenue targets. Hire, train and develop Sales team members. Ensure high performance by holding team members responsible for meeting agreed-upon goals, while demonstrating flexibility to address changing circumstances. Forecasting and planning annually for assigned vertical Motivate and Manage a team of Key Account Managers Update the Sales team and other parts of the Yahoo! business…
- Senior Account Mgr7M
Senior Account Manager
Yahoo!
Responsibilities Forecasting and planning annually for assigned vertical Update the Sales team and other parts of the Yahoo! business, on the changes, challenges and developments for the vertical markets they manage Expected to carry 20+ revenue-generating accounts on a half yearly basis Main point of contact within the company for Key Accounts (client direct and non-digital agency contacts) Supporting the Agency team whenever appropriate Develop documentation, initiate concepts/ideas, present materials and whatever else is required by the Agency team Understand and communicate value propositions of the Yahoo!7 products and services and effectively demonstrate relationship between Yahoo!7 p…
- Account Mgr3Y 10M
Account Manager
Yahoo!
Responsibilities Internet Sales to both Agency and direct clients Develop new revenue streams for the Travel and Entertainment Categories on Yahoo! Develop, manage and implement advertising strategies with a high level of customer analysis Build Direct client base Source leads and cold calling Meet and exceed individual revenue and performance related goals, while contributing to overall team performance. Consistently educate agencies and clients and prospective clients about Internet advertising Create 'beyond the banner' sponsorship opportunities and solutions Develop high client retention and attainment of new business through pro-active strategies Tailoring and creating Internet Solutio…
- EXCITE@HOMEJOB
- Account Mgr7M
Account Manager
Excite@Home
Responsibilities Internet sales to both agency and direct clients Develop, manage and implement advertising and e-commerce strategies with a high level of customer analysis Development of client base - direct sales Source leads and cold calling Meet and exceed individual revenue and performance related goals, while contributing to overall team performance Consistently educate agencies and clients and prospective clients about broadband rich media advertising Create 'beyond the banner' sponsorship opportunities Develop high client retention and attainment of new business through pro-active strategies Tailoring and creating Internet Solutions to meet the needs of clients Monitor campaig…
- DOMAIN.COM.AUJOB
- Online Client Trainer5M
Online Client Trainer
domain.com.au
Responsibilities Identify training needs of clients Develop and implement processes and procedures for Sales and training Develop and implement client training programs and sessions Provide feedback on necessary site changes to improve usage and develop effective training proposals Conduct needs analysis internally and externally Develop workshops and provide training for Sales staff, on a needs basis Develop user guides and manuals for end-users/clients
- CITYSEARCH.COMJOB
- Internet Business Mgr2Y 5M
Internet Business Manager
Citysearch.com
Responsibilities Development of client base Growth of business in designated area Achieved budget and targets set Internet sales to small-medium size enterprises Revenue generation through internet product sales Maintain existing clientele Tailoring Internet solutions to meet the needs of SME
- Product Project Trainer/Fa…1M
Product Project Trainer/Facilitator
Citysearch.com
Responsibilities Development and implementation of new product training modules Development of new product assessment Assessment of staff in knowledge of new product Staff recruitment Facilitation of management issues
- Job: CBS Interactive — Sales Director, Consumer · 2012-07 – 2013-12 · 1y 5mo — Primarily responsible for profitability, product mix and revenue growth in the consumer sales team, while ensuring new products and services are implemented effectively with the operations teams and customer touch points deliver exceptional customer experiences. Budget/Target setting, Forecasting, recruitment, team development and day to day management while demonstrating exceptional leadership are an essential part of this role and a key to success.
- Job: Citysearch.com — Product Project Trainer/Facilitator · 1999-05 – 1999-06 · 1 mo — Responsibilities Development and implementation of new product training modules Development of new product assessment Assessment of staff in knowledge of new product Staff recruitment Facilitation of management issues
- Job: Fox Interactive Media - Part of News Corp — Head of Sales Operations · 2010-06 – 2011-01 · 7 mo — Key Achievements Minimized operational systems issues in relation to delivery, reporting and billing issues Created a Forecast/Impression model to enable forecasting accuracy & delivery reliability Created process workflow for Sales team, to ensure project management accountability for all campaigns Maximized efforts across the team and ensure that all SOX policies were adhered to Develop Workshops ensuring team were trained and developed on a regular basis
- Job: Fox Interactive Media - Part of News Corp — Group Sales Manager · 2009-02 – 2010-06 · 1y 4mo — Key Achievements Managed an underperforming Account Manager from billing 29% to budget in one quarter to 101%, under my supervision Worked with Management to change the Commission structure, as it was floored and did not encouraged success in the team Worked with Finance on the Sales Reporting system. Re-categorised all accounts to ensure reporting at a category level and liaised with development to ensure reporting was easy to deliver to senior management Worked with Sales, Legal, Marketing and production to close a 7 figure deal over 12 months Responsibilities Primarily responsible for generating revenue, while managing process and people. Lead, manage, and direct day-to-day Sales operati…
- Job: Yahoo! — Head of Sales Operations and Client Services · 2007-01 – 2008-11 · 1y 10mo — Primarily responsible for Revenue, Process and People management within Sales Operations & Client Services, and Advertising Technology function for Australia. The Head of Sales Operations and Client Services is a key player on the Sales Operations regional management team which is responsible for management of marketing services business including; pricing & inventory management, quality assurance, business process design, business planning & analysis
- Job: Citysearch.com — Internet Business Manager · 1998-04 – 2000-09 · 2y 5mo — Responsibilities Development of client base Growth of business in designated area Achieved budget and targets set Internet sales to small-medium size enterprises Revenue generation through internet product sales Maintain existing clientele Tailoring Internet solutions to meet the needs of SME
- Job: Apple — Retail Operations and Strategy - Senior Program Manager · 2014-01 – 2017-01 · 3y — Primarily responsible for leading strategic Service projects combined with the ability to execute at tactical project-level activities and tasks. Working at a global level with cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase Service efficiencies, improve customer satisfaction, build customer loyalty, and drive revenue.
- Job: Deloitte — Director, Business Development - Sales & Pursuits · 2017-06 – 2020-03 · 2y 9mo — Primarily responsible for shaping and driving business development in alignment to the overall firms Clients & Industry strategy, while demonstrating agility to respond to changing business priorities. Sales and Pursuits works to improve effectiveness of process and technology while building the foundation to Sales through operational efficiencies. Shaping and driving the Deloitte culture through active mentoring, people and performance management, cross teaming and collaboration and the championing of change is also a key focus.
- Job: Excite@Home — Account Manager · 2001-03 – 2001-10 · 7 mo — Responsibilities Internet sales to both agency and direct clients Develop, manage and implement advertising and e-commerce strategies with a high level of customer analysis Development of client base - direct sales Source leads and cold calling Meet and exceed individual revenue and performance related goals, while contributing to overall team performance Consistently educate agencies and clients and prospective clients about broadband rich media advertising Create 'beyond the banner' sponsorship opportunities Develop high client retention and attainment of new business through pro-active strategies Tailoring and creating Internet Solutions to meet the needs of clients Monitor campaig…
- Job: Yahoo! — Senior Account Manager · 2005-08 – 2006-03 · 7 mo — Responsibilities Forecasting and planning annually for assigned vertical Update the Sales team and other parts of the Yahoo! business, on the changes, challenges and developments for the vertical markets they manage Expected to carry 20+ revenue-generating accounts on a half yearly basis Main point of contact within the company for Key Accounts (client direct and non-digital agency contacts) Supporting the Agency team whenever appropriate Develop documentation, initiate concepts/ideas, present materials and whatever else is required by the Agency team Understand and communicate value propositions of the Yahoo!7 products and services and effectively demonstrate relationship between Yahoo!7 p…
- Job: Amazon Web Services (AWS) — Business Operations Manager · 2020-04 – 2021-02 · 10 mo
- Job: eBay — Senior Manager, Sales Operations · 2011-03 – 2012-06 · 1y 3mo — RESPONSIBILITIES Primarily responsible for managing the sales and commercial operations function, including process and strategy within the Enterprise Sales function for Australia and New Zealand. The Senior Manager, Sales Operations is a key player in the commercial group, being responsible for Contracts management, business process design, business planning & analysis, and the implementation and management of the Salesforce CRM system. Key Achievements Project Managed and Implemented the Salesforce CRM system Created process workflow for the Enterprise Sales team, to ensure all contracts and Rate Card management was current and accurate Built a Enterprise Sales Weekly Newsletter, as mean…
- Job: Yahoo! — Account Manager · 2001-10 – 2005-08 · 3y 10mo — Responsibilities Internet Sales to both Agency and direct clients Develop new revenue streams for the Travel and Entertainment Categories on Yahoo! Develop, manage and implement advertising strategies with a high level of customer analysis Build Direct client base Source leads and cold calling Meet and exceed individual revenue and performance related goals, while contributing to overall team performance. Consistently educate agencies and clients and prospective clients about Internet advertising Create 'beyond the banner' sponsorship opportunities and solutions Develop high client retention and attainment of new business through pro-active strategies Tailoring and creating Internet Solutio…
- Job: Amazon Web Services (AWS) — Head of Specialist GTM Strategy and Ops, Asia Pacific and Japan · 2025-06 – present · 1y 2mo
- Job: domain.com.au — Online Client Trainer · 2000-09 – 2001-02 · 5 mo — Responsibilities Identify training needs of clients Develop and implement processes and procedures for Sales and training Develop and implement client training programs and sessions Provide feedback on necessary site changes to improve usage and develop effective training proposals Conduct needs analysis internally and externally Develop workshops and provide training for Sales staff, on a needs basis Develop user guides and manuals for end-users/clients
- Job: Amazon Web Services (AWS) — Sales Planning Lead - Goals and Account Planning, Asia Pacific and Japan · 2023-10 – present · 2y 10mo
- Job: Amazon Web Services (AWS) — Head of Business and Sales Operations · 2021-03 – 2023-10 · 2y 7mo
- Job: Yahoo! — Group Sales Manager · 2006-03 – 2006-12 · 9 mo — Key Achievements Managed a team of Account Managers that consistently hit targets Consistently hit 100% to my personal target 5 Quarters in a row Responsibilities Lead, manage, and direct day-to-day Sales operations with oversight responsibility for key operating metrics. Deliver against quarterly and annual revenue targets. Hire, train and develop Sales team members. Ensure high performance by holding team members responsible for meeting agreed-upon goals, while demonstrating flexibility to address changing circumstances. Forecasting and planning annually for assigned vertical Motivate and Manage a team of Key Account Managers Update the Sales team and other parts of the Yahoo! business…
- School: University of Sydney — Business Chinese 1011
- School: University of Technology, Sydney — Executive Certificate in Internet Advertising
- School: University of Technology Ultimo — Bachelor of Education (Adult Education), Human Resource Development
- School: Sydney Institute of Technology Ultimo — Certificate in Optical Mechanics
- School: Sydney Institute of Technology, Ultimo — Advanced Certificate in Optical Dispensing
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