Shameem Smillie
AI | AWS | CCaaS | Customer Experience | Women in Tech | Writer
Amazon Web Services (AWS)
ex-Vonage
ex-LivePersonI'm passionate about transforming how organisations connect with their customers - and I've spent my career making that happen through innovative contact centre solutions and AI-powered
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As a Go-to-Market Specialist and CCaaS expert, I partner with organisations worldwide to reimagine their customer experience strategies. My sweet spot? Helping businesses harness the power of Amazon Connect and emerging AI technologies to create meaningful connections that drive real What drives me is the human side of technology. I believe that even as we embrace automation and AI, people must remain at the heart of every interaction. That's why I take a holistic approach - understanding not just the technical requirements, but the complex business challenges and the people behind them. Whether I'm working directly with organisations or through strategic partnerships, I'm focused on building relationships that lead to transformative I love creating enablement materials and sales strategies that actually work, serving as a trusted advisor to customers navigating their contact centre modernisation journeys. My goal is always to help organisations future-proof their businesses while maximising their investments and, most importantly, keeping the human element front and Beyond my day-to-day work, I'm deeply committed to thought leadership in Customer Experience transformation. You'll often find me sharing insights and presenting at industry conferences. I'm also a proud advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech. I intentionally support initiatives that shift mindsets and practices toward more equitable and inclusive leadership - because diverse perspectives make us all I leverage my diverse experiences to help organisations see technology not as a replacement for human connection, but as an enabler of it.
GTM Index
- AMAZON WEB SERVICES (AWS)JOB
- Sr GTM Specialist, EMEA1Y 5M
Sr GTM Specialist, EMEA
Amazon Web Services (AWS)
- ALWAYSTHEOTHER LIMITEDJOB
- Writer3Y 7M
Writer | Author | Blogger | Podcast Co-Host
AlwaysTheOther Limited
We believe that many voices and perspectives (especially those straddling more than one culture) are going unexplored and unrecognized. Celebrating what makes us all different, and adding a diverse perspective to the world of writing is important to us. Always The Other: A podcast about writing from the margins. A hub for writers to find stories and conversations that reflect their communities/life experiences/themselves. Don’t fit the mold. Break it! https://alwaystheother.com/podcast/ https://www.youtube.com/@AlwaysTheOther
- CCaaS Consultant10M
CCaaS Consultant
AlwaysTheOther Limited
- WOMEN IN CXJOB
- Founding Member5Y 5M
Founding Member
Women in CX
I’m a member of the world’s first online membership community for women in customer experience where I network with other women, share my experiences, and support one another to grow personally and professionally! We are: ✨ Courageous ✨ Inclusive ✨ Collaborative ✨ Authentic Visit www.WomenInCX.Community for more information on joining us!
- VONAGEJOB
- Head of Product Enablement…1Y 4M
Head of Product Enablement - Apps
Vonage
A leadership role that drives the product enablement aspects for Applications, encompassing VBC, VCC, UC/CC, AI, and CSP Resell. The position equips sales and support teams with a deep understanding of product features and functionality, develop technical training programs and resources, and own the management of analyst relationships and inquiries. Key Responsibilities: Market Understanding: Own and work with outbound product managers to understand market dynamics, including customer needs, pain points, and the competitive landscape, and with (inbound) product managers to inform and drive strategic decisions and product direction. Go-to-Market (GTM) Strategy: Develop and execute product…
- LIVEPERSONJOB
- Dir of Product Enablement…1Y 1M
Director of Product Enablement - Voice
LivePerson
A member of the Global Product & Technology (GPT), serving as the Director of Product Enablement, Voice. I own the enablement of the LivePerson Voice Products and services, which is essentially the trusted partner and conduit of information between product & engineering, GTM, and success teams: including Product Marketing, Sales, Implementation, Professional Services, and customer support.
- TBCJOB
- Career Break3M
Career Break
TBC
- MITELJOB
- Dir: Global Contact Center…7M
Director: Global Contact Center Solutions
Mitel
- Contact Centre Sales Mgr U…2Y 6M
Contact Centre Sales Manager UKISA
Mitel
- Head of Contact Center UK1Y 5M
Head of Contact Center UK
Mitel
- Senior Technical Consultant3Y 8M
Senior Technical Consultant
Mitel
- Technical Consultant4Y 10M
Technical Consultant
Mitel
- AVAYAJOB
- Sales Eng3M
Sales Engineer
Avaya
- PRAIRIEFYRE SOFTWAREJOB
- Sales Mgr, EMEA1Y 9M
Sales Manager, EMEA
prairieFyre Software Inc.
- Job: Amazon Web Services (AWS) — Sr GTM Specialist, EMEA · 2025-03 – present
- Job: AlwaysTheOther Limited — Writer | Author | Blogger | Podcast Co-Host · 2023-01 – present — We believe that many voices and perspectives (especially those straddling more than one culture) are going unexplored and unrecognized. Celebrating what makes us all different, and adding a diverse perspective to the world of writing is important to us. Always The Other: A podcast about writing from the margins. A hub for writers to find stories and conversations that reflect their communities/life experiences/themselves. Don’t fit the mold. Break it! https://alwaystheother.com/podcast/ https://www.youtube.com/@AlwaysTheOther
- Job: Women in CX — Founding Member · 2021-03 – present — I’m a member of the world’s first online membership community for women in customer experience where I network with other women, share my experiences, and support one another to grow personally and professionally! We are: ✨ Courageous ✨ Inclusive ✨ Collaborative ✨ Authentic Visit www.WomenInCX.Community for more information on joining us!
- Job: Vonage — Head of Product Enablement - Apps · 2023-11 – 2025-03 — A leadership role that drives the product enablement aspects for Applications, encompassing VBC, VCC, UC/CC, AI, and CSP Resell. The position equips sales and support teams with a deep understanding of product features and functionality, develop technical training programs and resources, and own the management of analyst relationships and inquiries. Key Responsibilities: Market Understanding: Own and work with outbound product managers to understand market dynamics, including customer needs, pain points, and the competitive landscape, and with (inbound) product managers to inform and drive strategic decisions and product direction. Go-to-Market (GTM) Strategy: Develop and execute product…
- Job: LivePerson — Director of Product Enablement - Voice · 2021-12 – 2023-01 — A member of the Global Product & Technology (GPT), serving as the Director of Product Enablement, Voice. I own the enablement of the LivePerson Voice Products and services, which is essentially the trusted partner and conduit of information between product & engineering, GTM, and success teams: including Product Marketing, Sales, Implementation, Professional Services, and customer support.
- Job: TBC — Career Break · 2021-08 – 2021-11
- Job: Mitel — Director: Global Contact Center Solutions · 2021-01 – 2021-08
- Job: Mitel — Contact Centre Sales Manager UKISA · 2018-07 – 2021-01
- Job: Mitel — Head of Contact Center UK · 2017-01 – 2018-06
- Job: Mitel — Senior Technical Consultant · 2013-05 – 2017-01
- Job: Avaya — Sales Engineer · 2013-01 – 2013-04
- Job: Mitel — Technical Consultant · 2008-03 – 2013-01
- Job: prairieFyre Software Inc. — Sales Manager, EMEA · 2006-06 – 2008-03
- Job: AlwaysTheOther Limited — CCaaS Consultant · 2023-01 – 2023-11
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