Roshni Pal

Business & Technical Operations Leader | Global L1 Support Ops, Incident Command | Product Ops • GTM Platforms • Launch Readiness • Incident Command | Salesforce • mabl • AWS/GCP | SQL & BigQuery (learning)

Dell Technologiesex-Red Hatex-Collabera

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I make complex global platforms launch safely and run With 16+ years of operational leadership and hands-on technical expertise, I bridge the gap between Product Management, Engineering, and Sales when the stakes are high.

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I own the go/no-go decision, command the incident bridge, and turn high-stakes chaos into audit-ready, repeatable 🌏 OPPORTUNITY FOCUS Target Roles: Senior Business/Program Operations, Strategy & Ops, Platform/CX Operations, or Product Management-adjacent Location: 1st Priority: Seoul, South Korea (Open to E-7 Visa Sponsorship | 30-Day Notice) | 2nd Priority: Hyderabad, India (Current Language Track: Actively learning Korean (structured TOPIK Core Areas of ImpactLaunch & QA Operations: Final release authority for 16+ major releases and 250+ features on Dell’s global platforms. 5+ years of dedicated Software Testing experience, seamlessly aligning with Product Managers and Developers to cut GTM risk by 30% and prevent 95% of rollout Business Validation & Automation: Hands-on specialist in Business Validation Testing. Certified in mabl test automation and RPA workflows that cut reporting effort by 40%. Incident Command & SLA Excellence: Achieved a 100% SLA across major incident management (MIM) at Dell; maintained a 9% SLA and 100% CSAT across 50,000+ enterprise SaaS cases at Symantec/Broadcom; managed 24/7 ops for Capital One, Singapore Airlines, and Global Architecture & Tech: Operations across APAC, EMEA, and the Americas. Deep expertise in Salesforce Lightning/CPQ, Oracle CPQ, Jira, and Cloud Systems (AWS Certified Solutions Architect – Associate | GCP 📩 Let's Connect: Send me a connection request or direct message right here on LinkedIn to discuss launch operations, cross-functional collaboration, or opportunities in Seoul and Hyderabad.