MK Balaji
CRO @ SeamlessHR ($5M→$20M+) | GTM & Partnerships Leader | Led Meta, Google & Apple Alliances @ Freshworks ($50M→$500M, NASDAQ) |
ex-FreshworksI build revenue and partnership engines for B2B SaaS and AI companies, turning unpredictable growth into a repeatable system.
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As CRO at SeamlessHR, I've grown the business 7x since joining, with consistent 2x+ year-over-year growth, by rebuilding GTM from first principles: tighter forecasting, sharper deal quality, and a predictable operating cadence in a frontier market where unit-economics discipline isn't optional. SeamlessHR was named one of the world's 100 fastest-growing startups by the Financial Times during this stretch. Before that, I spent almost 8 years at Freshworks, joining pre-IPO at $50M ARR and staying through its NASDAQ listing and scale to $500M+. I led GTM for Freshchat from 1M to 20M ARR, ran acquisition and retention for a $200M+ CX product suite, and was Freshworks' primary point of contact for its strategic partnerships with Meta, Google, and Apple, spanning co-marketing, platform integration, and joint go-to-market programs across multiple regions. What I bring:Full P&L ownership across global markets, from early-stage to $500M+ scaleGTM systems that hold up from 0→5 to 10→100 in ARRDirect experience building and running strategic technology partnerships (Meta, Google, Apple)A track record of translating board-level strategy into sales, marketing, and customer-success execution
GTM Index
- SEAMLESSHRJOB
- Chief Revenue Officer (CRO)3Y 2M
Chief Revenue Officer (CRO)
SeamlessHR
I lead the entire revenue charter at SeamlessHR across sales, marketing, channels operations and customer expansion. The org has grown 7x with strong unit economics from the time I joined as Chief Revenue Officer. Directly working with Co founders and board to define strategy, bets and growth plans. I built/ rebuilt GTM fundamentals, tightened forecasting and deal hygiene, and created a predictable rhythm that unlocked consistent, capital-efficient growth resulting in strong growth YoY for the last 3 years as SeamlessHR grew in the $5-20M space. SeamlessHR was recognised as one of the top 100 fastest-growing startups in the world by the Financial Times
- FRESHWORKSJOB
- Dir - GTM & Partnerships2Y 6M
Director - GTM & Partnerships
Freshworks
Over the 7 years @ Freshworks I held multiple GTM leadership positions 3x Promoted | 4x "Most Valuable Player"(appraised yearly , awarded to less than 5% of org) | 3x "Exceptional People Leader" award ---------------------------------------------------------------------------------------------------------- Director – GTM & Partnerships (Sep 2020 – Mar 2023) : * Primary PoC for Freshworks' strategic partnerships with Meta, Google, and Apple, leading all GTM programs. Led acquisition, growth, and retention for bots, messaging, and caller products, part of the $200M+ CX product suite. * Owned multiple growth programs across positioning,acquisition, retention, and monetization, directly co…
- Senior Mgr - GTM & Partner…2Y 11M
Senior Manager - GTM & Partnerships
Freshworks
- Mgr - CEO Office1Y 2M
Manager - CEO Office
Freshworks
- Program Mgr10M
Program Manager
Freshworks
- FRILP (ACQUIRED BY FRESHWORKS)JOB
- Founding member - GTM & Op…1Y 7M
Founding member - GTM & Operations
Frilp (Acquired by Freshworks)
As an early member, led growth @ Frilp. Frilp was rated "Top 25 start up in the world" for the year 2015 by CNBC. Frilp was an IIM incubated, Google Mentored B2C startup solving local business discovery. Frilp was acquired by Freshworks in Aug 2015
- HARLAND CLARKEJOB
- Lead Analyst3Y 3M
Lead Analyst
Harland Clarke
Building state of art education softwares for schools in US/Canada. The software was used by over 70% of schools in US and Canada.
- TECH MAHINDRA (FORMERLY MAHINDRA SATYAM)JOB
- Eng @ Mobility Solution Re…4Y 1M
Engineer @ Mobility Solution Research Labs
Tech Mahindra (formerly Mahindra Satyam)
Building patented solutions for research wing of Mahindra Satyam.
- Job: SeamlessHR — Chief Revenue Officer (CRO) · 2023-06 – present — I lead the entire revenue charter at SeamlessHR across sales, marketing, channels operations and customer expansion. The org has grown 7x with strong unit economics from the time I joined as Chief Revenue Officer. Directly working with Co founders and board to define strategy, bets and growth plans. I built/ rebuilt GTM fundamentals, tightened forecasting and deal hygiene, and created a predictable rhythm that unlocked consistent, capital-efficient growth resulting in strong growth YoY for the last 3 years as SeamlessHR grew in the $5-20M space. SeamlessHR was recognised as one of the top 100 fastest-growing startups in the world by the Financial Times
- Job: Freshworks — Director - GTM & Partnerships · 2020-09 – 2023-03 — Over the 7 years @ Freshworks I held multiple GTM leadership positions 3x Promoted | 4x "Most Valuable Player"(appraised yearly , awarded to less than 5% of org) | 3x "Exceptional People Leader" award ---------------------------------------------------------------------------------------------------------- Director – GTM & Partnerships (Sep 2020 – Mar 2023) : * Primary PoC for Freshworks' strategic partnerships with Meta, Google, and Apple, leading all GTM programs. Led acquisition, growth, and retention for bots, messaging, and caller products, part of the $200M+ CX product suite. * Owned multiple growth programs across positioning,acquisition, retention, and monetization, directly co…
- Job: Frilp (Acquired by Freshworks) — Founding member - GTM & Operations · 2014-01 – 2015-08 — As an early member, led growth @ Frilp. Frilp was rated "Top 25 start up in the world" for the year 2015 by CNBC. Frilp was an IIM incubated, Google Mentored B2C startup solving local business discovery. Frilp was acquired by Freshworks in Aug 2015
- Job: Harland Clarke — Lead Analyst · 2010-09 – 2013-12 — Building state of art education softwares for schools in US/Canada. The software was used by over 70% of schools in US and Canada.
- Job: Tech Mahindra (formerly Mahindra Satyam) — Engineer @ Mobility Solution Research Labs · 2006-07 – 2010-08 — Building patented solutions for research wing of Mahindra Satyam.
- Job: Freshworks — Senior Manager - GTM & Partnerships · 2017-10 – 2020-09
- Job: Freshworks — Program Manager · 2015-08 – 2016-06
- Job: Freshworks — Manager - CEO Office · 2016-07 – 2017-09
- School: SYMBIOSIS INTERNATIONAL UNIVERSITY — Masters in International Business (PGDIB)
- School: SSN College of Engineering — Bachelor of Engineering
- School: Shrine Vailankanni Senior Secondary School — High School
- School: Sree Narayana Mission Senior Secondary School — Junior School
Skills
Playbooks
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