Lynne Lagan
Product & Delivery Leader | Fintech, Payments & Banking 🏦 Global Strategy & Execution (ANZ, UK, US) 🌍 Team Builder & Culture Driver ⏩ Uplifting product and service capabilities to deliver high-impact solutions at scale
I’m a product and delivery executive with 15+ years’ experience in fintech, payments and banking, leading high-growth initiatives across ANZ, the US, and the UK.
More
I specialise in taking concepts from idea to launch and scaling them globally—combining commercial acumen, strategic clarity, and delivery excellence. From revitalising Lloyds Banking Group Merchant Services business to transforming Afterpay’s in-store payment product into a global card-issuing business, I’ve consistently solved high-stakes, ambiguous challenges through hands-on leadership and strong execution. I’ve built and led global teams of up to 40, stood up new operational functions, and launched category-shaping products. 🔹 I thrive in high-growth environments, and consistently deliver results where others stall. My strength lies in end-to-end (E2E) product execution – from concept through to delivery and post-launch scale – underpinned by a leadership style focused on empowerment. 🔹Known as a bridge between strategy, technology and execution, I engage confidently with executive leaders, global partners, and front-line operational teams. I develop data capabilities, establish new operational functions, and form strategic partnerships that transform product portfolios and reshape the fintech market. 🔹Speaking engagements include the Pay360 Fintech Innovation Fringe, Visa’s ‘Payments Disrupted’, Citi Digital Money Symposium, and Lloyds Banking Group showcases – discussing AI, wallets, and the future of digital payments. 🔗Please feel free to connect with me directly, I am always looking to broaden my professional network. I look forward to connecting with you!
GTM Index
- BLOCKJOB
- Head of GTM Programs & Pro…6M
Head of GTM Programs & Product Intelligence
Block
I lead the GTM Programs & Product Intelligence function, which exists to ensure Block's Revenue organization successfully delivers its most important commercial initiatives. My team serves as the strategic program management function and interface with product for the Revenue organisation globally, combining hands-on launch execution with deep product intelligence. We ensure Revenue’s highest-stakes initiatives are planned, launched, and commercialized effectively, while shaping the product priorities in each region needed to deliver on revenue targets.
- LLOYDS BANKING GROUPJOB
- Head of Product & Platform…2Y 3M
Head of Product & Platform, Lloyds Bank Merchant Services
Lloyds Banking Group
🔸I was appointed to revitalise Lloyds Banking Group’s Merchant Services business, leading the development and delivery of new products and services capabilities, to enable UK businesses of all sizes to accept card payments in-store and online. Overseeing a product and delivery team of 40, I built and executed against a growth-centred product strategy and roadmap, transforming the business’s performance, customer experience, and scalability. ▸ Accountable for product P&L, and the annual development budget for Merchant Services (30K+ merchants). ▸ Owned strategic partnerships including Fiserv, Clover UK, Paypoint Group, Stripe and other processing/commercial/card scheme partners. ▸ Consiste…
- CLEARPAY (AFTERPAY LTD)JOB
- Senior Dir, Consumer Card…2Y 2M
Senior Director, Consumer Card Products
Clearpay (Afterpay Ltd)
🔸Reporting to the CPO of the Consumer Product, Strategy and Engineering Team, I established and scaled the card issuing ecosystem for Afterpay, driving exponential growth in the BNPL sector across ANZ, US, and the UK. I oversaw the global Consumer Card Product Portfolio and the Card Product Operations function, establishing all organisational, governance and operational frameworks for entry into the in-store space. ▸ Launched Afterpay Card and Afterpay Plus across 4 global markets. ▸ Led E2E delivery of strategic product initiatives and daily management of Clearpay’s UK in-store business. ▸ Built the Card Product Operations function from the ground up. ▸ Managed major issuing and wallet p…
- AFTERPAY TOUCHJOB
- Senior Dir, In-store Product2M
Senior Director, In-store Product
Afterpay Touch
- Dir, In-Store Product1Y 1M
Director, In-Store Product
Afterpay Touch
• Day to day management of product strategy, roadmap and delivery for the Afterpay Card product in both established and new global markets • Embedded structured change management procedures and integrated robust collections/risk management frameworks to deliver the company’s largest and most significant change project. • Redefined best practices, developed onboarding procedures and defined new operations processes to stand up and consolidate the Card Product function effectively. • Identified, recruited and built a high-performance global team from 1 direct report to 4 with an additional 6 skip level reports across a condensed period of 8 months. • Developed and launched a comprehensive int…
- In-store Product & Deliver…1Y 1M
In-store Product & Delivery Lead
Afterpay Touch
• Built the internal project delivery team across the AU and US business to manage the company’s first foray into the card issuing space. • Supported standing up card network, BIN sponsorship and processing MSAs and integrations, contract negotiations and Wallet provider engagement. • Drove cross-functional collaboration, liaised with the product and engineering team to define scope, establish project roadmaps and manage product solution delivery. • Constructed sales enablement materials and created essential messaging/FAQs to drive new US product sales and merchant prospects.
- PAYPALJOB
- Product Mgr3Y 10M
Product Manager
PayPal
• Spearheaded strategic partnerships in the Australian market; coordinated card network and bank partnerships and supported an API product suite to facilitate efficient PayPal customer experience integration for key partners. • Engaged with scheme partners, Australian banking partners, negotiated contracts, promoted API products and developed partner product roadmaps. • Collaborated with global product teams and bank partners to streamline partner API integration via comprehensive implementation/testing to enrich and optimise partner experiences. • Managed a cross functional application and approval process for PayPal to obtain EFTPOS membership; sat on working groups/advisory committees to…
- Product & Delivery Mgr5M
Product & Delivery Manager
PayPal
• Accountable for a proof-of-concept Android app (Nimbus) product development and delivery. • Directed the internal test and learn product procedures to validate customer problem statements and test technical feasibility to support customer in-store shopping. • Conceptualised CVP with the project team; developed ideation/consumer research methods and MVP requirements. • Collaborated to devise and deploy robust project cadences and oversaw the delivery of contractual arrangements with 3rd part technology vendors.
- WESTERN UNION BUSINESS SOLUTIONSJOB
- Senior Project Mgr - Asia…6M
Senior Project Manager - Asia Pacific
Western Union Business Solutions
• Conversed with C-suite teams and critical stakeholders to define scope/objectives, propose requirements and analyse strategic insights to facilitate data-driven decision-making. • Delivered business projects and growth initiatives across the Asia Pacific region, key projects included: - The WUBS launch in Malaysia in April 2014. - FX Platform migration project for key client, Rakuten bank. - An AML/Compliance remediation project. - An offline FX client migration to a new online trading product platform.
- INVESTECJOB
- Portfolio Development Mgr7Y 11M
Portfolio Development Manager
Investec
• Facilitated the development and operation of $1.5BN+ investment and 1000MW of operational country-wide wind and solar facilities. • Identified, developed and managed greenfield renewable energy development sites and various RFP processes and asset sales to institutional investors. • Leveraged diverse commercial, operations and technology experience to converse with stakeholders, resolve complex problems and prioritise project requirements in line with stakeholder expectations. • Negotiated long-term lease arrangements with local landholders and state departments; secured environmental, state and federal approvals and managed community engagement activities. • Coordinated project public re…
- Job: Clearpay (Afterpay Ltd) — Senior Director, Consumer Card Products · 2021-09 – 2023-11 — 🔸Reporting to the CPO of the Consumer Product, Strategy and Engineering Team, I established and scaled the card issuing ecosystem for Afterpay, driving exponential growth in the BNPL sector across ANZ, US, and the UK. I oversaw the global Consumer Card Product Portfolio and the Card Product Operations function, establishing all organisational, governance and operational frameworks for entry into the in-store space. ▸ Launched Afterpay Card and Afterpay Plus across 4 global markets. ▸ Led E2E delivery of strategic product initiatives and daily management of Clearpay’s UK in-store business. ▸ Built the Card Product Operations function from the ground up. ▸ Managed major issuing and wallet p…
- Job: Lloyds Banking Group — Head of Product & Platform, Lloyds Bank Merchant Services · 2023-11 – 2026-02 — 🔸I was appointed to revitalise Lloyds Banking Group’s Merchant Services business, leading the development and delivery of new products and services capabilities, to enable UK businesses of all sizes to accept card payments in-store and online. Overseeing a product and delivery team of 40, I built and executed against a growth-centred product strategy and roadmap, transforming the business’s performance, customer experience, and scalability. ▸ Accountable for product P&L, and the annual development budget for Merchant Services (30K+ merchants). ▸ Owned strategic partnerships including Fiserv, Clover UK, Paypoint Group, Stripe and other processing/commercial/card scheme partners. ▸ Consiste…
- Job: Afterpay Touch — Senior Director, In-store Product · 2021-07 – 2021-09
- Job: Afterpay Touch — Director, In-Store Product · 2020-06 – 2021-07 — • Day to day management of product strategy, roadmap and delivery for the Afterpay Card product in both established and new global markets • Embedded structured change management procedures and integrated robust collections/risk management frameworks to deliver the company’s largest and most significant change project. • Redefined best practices, developed onboarding procedures and defined new operations processes to stand up and consolidate the Card Product function effectively. • Identified, recruited and built a high-performance global team from 1 direct report to 4 with an additional 6 skip level reports across a condensed period of 8 months. • Developed and launched a comprehensive int…
- Job: PayPal — Product & Delivery Manager · 2014-06 – 2014-11 — • Accountable for a proof-of-concept Android app (Nimbus) product development and delivery. • Directed the internal test and learn product procedures to validate customer problem statements and test technical feasibility to support customer in-store shopping. • Conceptualised CVP with the project team; developed ideation/consumer research methods and MVP requirements. • Collaborated to devise and deploy robust project cadences and oversaw the delivery of contractual arrangements with 3rd part technology vendors.
- Job: PayPal — Product Manager · 2015-06 – 2019-04 — • Spearheaded strategic partnerships in the Australian market; coordinated card network and bank partnerships and supported an API product suite to facilitate efficient PayPal customer experience integration for key partners. • Engaged with scheme partners, Australian banking partners, negotiated contracts, promoted API products and developed partner product roadmaps. • Collaborated with global product teams and bank partners to streamline partner API integration via comprehensive implementation/testing to enrich and optimise partner experiences. • Managed a cross functional application and approval process for PayPal to obtain EFTPOS membership; sat on working groups/advisory committees to…
- Job: Block — Head of GTM Programs & Product Intelligence · 2026-02 – present — I lead the GTM Programs & Product Intelligence function, which exists to ensure Block's Revenue organization successfully delivers its most important commercial initiatives. My team serves as the strategic program management function and interface with product for the Revenue organisation globally, combining hands-on launch execution with deep product intelligence. We ensure Revenue’s highest-stakes initiatives are planned, launched, and commercialized effectively, while shaping the product priorities in each region needed to deliver on revenue targets.
- Job: Western Union Business Solutions — Senior Project Manager - Asia Pacific · 2013-11 – 2014-05 — • Conversed with C-suite teams and critical stakeholders to define scope/objectives, propose requirements and analyse strategic insights to facilitate data-driven decision-making. • Delivered business projects and growth initiatives across the Asia Pacific region, key projects included: - The WUBS launch in Malaysia in April 2014. - FX Platform migration project for key client, Rakuten bank. - An AML/Compliance remediation project. - An offline FX client migration to a new online trading product platform.
- Job: Investec — Portfolio Development Manager · 2005-10 – 2013-09 — • Facilitated the development and operation of $1.5BN+ investment and 1000MW of operational country-wide wind and solar facilities. • Identified, developed and managed greenfield renewable energy development sites and various RFP processes and asset sales to institutional investors. • Leveraged diverse commercial, operations and technology experience to converse with stakeholders, resolve complex problems and prioritise project requirements in line with stakeholder expectations. • Negotiated long-term lease arrangements with local landholders and state departments; secured environmental, state and federal approvals and managed community engagement activities. • Coordinated project public re…
- Job: Afterpay Touch — In-store Product & Delivery Lead · 2019-05 – 2020-06 — • Built the internal project delivery team across the AU and US business to manage the company’s first foray into the card issuing space. • Supported standing up card network, BIN sponsorship and processing MSAs and integrations, contract negotiations and Wallet provider engagement. • Drove cross-functional collaboration, liaised with the product and engineering team to define scope, establish project roadmaps and manage product solution delivery. • Constructed sales enablement materials and created essential messaging/FAQs to drive new US product sales and merchant prospects.
- School: Swinburne University of Technology — Master of Commerce
- School: Axis Agile — Scrum Master Certification, Project Management
- School: Financial Services Institute of Australia — Financial Markets
- School: Australian Institute of Competency Training — Diploma of Project Management, Project Management
- School: LUMA Institute — Certified Practioner, Human Centered Design
Skills
Playbooks
All playbooks →No playbooks indexed for this profile yet.
More GTM Engineers
Browse all →- Courtney GoesGTM Programs Lead @ Block (Square & Afterpay)
Block
ex-Cogent.co
- Jerry YangGTM Engineering leadership. Commerce, Ads, Growth @Block
ex-Cash App
- Keerthana GCRM & GTM Systems Leader | Salesforce | Enterprise Platform Modernization | Business & Technology Alignment | 8X Salesforce Certified
ex-Afterpay Touch
- Corentin ClaisseGTM Fraud & Identity @ Plaid | Bridging the gap between Risk & Revenue. Data-driven insights on the future of fraud
Plaid
ex-NY International Football Club
