Julia Estandian
Dedicated and detail-oriented | Appointment Setter | Accounts Manager | Outbound GTM Specialist
Dedicated and detail-oriented Customer Service Representative with 3 years of experience. Excel at prioritising, completing multiple tasks simultaneously and following through to achieve goals.
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Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Enthusiastic about leveraging experience in new position with room for advancement.
GTM Index
- ASKBUZZJOB
- Account Mgr2Y
Account Manager / Outbound GTM Specialist
AskBuzz
- BUZZJOB
- External Account Mgr1Y 11M
External Account Manager / Outbound GTM Specialist
Buzz
- LEADBALLERJOB
- Appointment Setter1Y
Appointment Setter
LeadBaller
Internal Appointment Setter & External Appointment Setter
- TASKUSJOB
- Customer Service Represent…1Y 4M
Customer Service Representative
TaskUs
* Input customer information, call notes and personal data onto internal database. * Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. * Resolved customer queries over the phone, email and on live chat. * Handled customers Technical appointments over the phone, email and on live chat to schedule, remind and follow up on appointments to resolve technical concerns. * Coordinated with Technical Team for availability of Technical Agent for * Customer's Technical Appointment.
- DISH NETWORKJOB
- Customer Service Represent…1Y 2M
Customer Service Representative
Dish Network
• Acted as first point of contact for routine scheduling queries and escalated necessary issues. Resolved appointment conflicts for customers by adding, cancelling or making changes to appointments on scheduling software system. * Transferred calls or took accurate messages, recording caller's name, time of call and nature of business. * Spoke with customers on phone to schedule, remind and follow up on appointments. * Used exceptional persuasion and negotiation skills to close high-value client sales efficiently. Developed engaging sales pitches to promote products and services of company. * Built and nurtured positive client and customer relationships through ongoing positive, pro…
- F SALON & BODY SPAJOB
- Customer Service Represent…1Y
Customer Service Representative
F Salon & Body Spa
* Assisted customers with product-related questions, feedback and complaints. * Offered high level of customer service to clients to maintain positive customer ratings. * Used excellent, smart and innovative upselling techniques to increase customer order value and purchases. * Spoke with customers on phone to schedule, remind and follow up on appointments. * Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software
- Job: F Salon & Body Spa — Customer Service Representative · 2019-12 – 2020-12 — * Assisted customers with product-related questions, feedback and complaints. * Offered high level of customer service to clients to maintain positive customer ratings. * Used excellent, smart and innovative upselling techniques to increase customer order value and purchases. * Spoke with customers on phone to schedule, remind and follow up on appointments. * Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software
- Job: LeadBaller — Appointment Setter · 2023-08 – 2024-08 — Internal Appointment Setter & External Appointment Setter
- Job: TaskUs — Customer Service Representative · 2022-03 – 2023-07 — * Input customer information, call notes and personal data onto internal database. * Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. * Resolved customer queries over the phone, email and on live chat. * Handled customers Technical appointments over the phone, email and on live chat to schedule, remind and follow up on appointments to resolve technical concerns. * Coordinated with Technical Team for availability of Technical Agent for * Customer's Technical Appointment.
- Job: AskBuzz — Account Manager / Outbound GTM Specialist · 2024-08 – present
- Job: Buzz — External Account Manager / Outbound GTM Specialist · 2024-08 – 2026-07
- Job: Dish Network — Customer Service Representative · 2021-01 – 2022-03 — • Acted as first point of contact for routine scheduling queries and escalated necessary issues. Resolved appointment conflicts for customers by adding, cancelling or making changes to appointments on scheduling software system. * Transferred calls or took accurate messages, recording caller's name, time of call and nature of business. * Spoke with customers on phone to schedule, remind and follow up on appointments. * Used exceptional persuasion and negotiation skills to close high-value client sales efficiently. Developed engaging sales pitches to promote products and services of company. * Built and nurtured positive client and customer relationships through ongoing positive, pro…
- School: Systems Plus Computer College - Quezon City — Bachelor of Science of Business Administration, Accounting and Business/Management
Skills
Playbooks
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