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Dinesh Kumar

GTM Integration Specialist III at ZoomInfo

Location n/a
ZoomInfoex-Freshworksex-Joveo

5+ years experienced customer and operations support professional armed with a prolific track record of handling & monitoring client's concerns and implementing policies to troubleshoot issues as part of ensuring optimum client satisfaction.

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Proficient in handling helpdesk operations, network maintenance, and mobile device support. Adept at deploying technical expertise (versed in large data storage networks, voice/data innovations, and VPNs) and diagnostic abilities toward solving problems and maintaining usability & performance. Possesses diverse experience of mentoring & spearheading a high-performing team of professionals to ensure 100% quality while complying with the industry policies and procedures

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GTM Index

  1. ZOOMINFOJOB
    1. GTM Integration Specialist…
      0M
    2. Integration Specialist III
      2Y
    3. Customer Solutions III
      2Y 1M
  2. JOVEOJOB
    1. Customer Support Mgr
      1Y
  3. CHARGEBACKSJOB
    1. Customer Support Mgr
      3M
  4. FRESHWORKSJOB
    1. Support Operations Special…
      4Y 9M

Time in market 11YOpen 2Closed 4Stints 6

gtmindex.io/p/dinesh-kumar-3810b1145

Skills

Help Desk SupportCustomer supportCustomer EngagementCustomer Relationship Management (CRM)Customer ServiceMicrosoft ExcelSoftware as a Service (SaaS)

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