Daphne Liu

Builder of Human Systems for the AI Era | Decision Intelligence × Workflow Transformation | M&A • IPO • Workforce Value Creation | AI Community Host | Explorer | CHIEF

Location n/a
Softescuex-S.F. EXPRESS CO. LTDex-VIVAT Verzekeringen (Dutch Insurer)/Anbang Americas

People don’t resist change—they resist uncertainty, loss of context, and decisions disconnected from how work actually happens.

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I work at the intersection of AI, transformation, and human systems—helping organizations redesign work, improve decision-making, and navigate moments that change everything: growth, M&A, operating model shifts, workforce transformation, and scale. My focus increasingly sits across two complementary lenses: • Workflow Intelligence — understanding how work actually happens and where value is created, lost, or accelerated • Decision Intelligence — improving how leaders and organizations make decisions in complex environments Across financial services, insurance, technology, fintech, and growth environments in 15+ countries, I’ve partnered with leaders to connect strategy, people, operations, and execution. Outside of work, I’m active in The Explorers Club, where I participate in scientific exploration, drive youth leadership, and further opportunities that help the next generation build curiosity, resilience, and confidence through real-world exploration. I also host conversations at the intersection of AI, leadership, resilience, and the future of work. Because the future is not only about building smarter systems, it’s about building more human ones. Focus: AI • Decision Intelligence • Workflow Transformation • M&A • Workforce Value Creation • Leadership • Future of Work • Exploration

Career Timeline

GTM Index

  1. CHIEFJOB
    1. Member
      3Y
  2. MACHINES LIKE MEJOB
    1. Advisor, Strategic Growth…
      10M
  3. HEURA LABJOB
    1. Product GTM Team
      6M
  4. SOFTESCUJOB
    1. US CEO
      8Y
  5. FUTURE FINTECH LABSJOB
    1. Head of People & Culture (…
      1Y 5M
  6. S.F. EXPRESS CO.JOB
    1. Chief Talent & Culture Off…
      1Y 11M
  7. VIVAT VERZEKERINGEN (DUTCH INSURER)/ANBANG AMERICASJOB
    1. Managing Dir, HR
      2Y 3M
  8. METLIFEJOB
    1. Assistant VP, Strategic Pl…
      3Y 9M
    2. HR Dir, Asia Pacific Regio…
      6Y 7M

Time in market 22Y 2MOpen 4Closed 5Stints 9

gtmindex.io/p/daphneliunyc

  1. Job: S.F. EXPRESS CO. LTD — Chief Talent & Culture Officer, Americas 顺丰速运美洲 · 2017 – 2018
  2. Job: VIVAT Verzekeringen (Dutch Insurer)/Anbang Americas — Managing Director, HR · 2015-09 – 2017
  3. Job: MetLife — HR Director, Asia Pacific Region & CHRO, MetLife China · 2004-06 – 2011-01
  4. Job: Chief — Member · 2023-08 – present
  5. Job: Future Fintech Labs — Head of People & Culture (Fractional) · 2021-08 – 2023-01
  6. Job: MACHINES LIKE ME — Advisor, Strategic Growth & AI Transformation · 2025-10 – present
  7. Job: Heura Lab — Product GTM Team | Decision Intelligence & Human Systems · 2026-02 – present
  8. Job: Softescu — US CEO | Lead, Digital Transformation & Change Management (Fractional) · 2018-08 – present
  9. Job: MetLife — Assistant Vice President, Strategic Planning, Sales Operations & Global Human Resources · 2011-01 – 2014-10

Skills

MakeAgentic AI DevelopmentAutomationFinancial AcumenAgile LeadershipStart-up LeadershipCreativity and InnovationOperational ExcellenceIndustry standardsCulture DevelopmentTeam AlignmentService DeliveryLarge Language Model Operations (LLMOps)Organizational Performance ManagementMergers & Acquisitions (M&A)Digital & Cultural TransformationStrategic Thinking & PlanningSuccession Planning & Leadership PipelineStrategic & Business PlanningLarge Scale Change ManagementBusiness Relationship Management

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