Daphne Liu
Builder of Human Systems for the AI Era | Decision Intelligence × Workflow Transformation | M&A • IPO • Workforce Value Creation | AI Community Host | Explorer | CHIEF
People don’t resist change—they resist uncertainty, loss of context, and decisions disconnected from how work actually happens.
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I work at the intersection of AI, transformation, and human systems—helping organizations redesign work, improve decision-making, and navigate moments that change everything: growth, M&A, operating model shifts, workforce transformation, and scale. My focus increasingly sits across two complementary lenses: • Workflow Intelligence — understanding how work actually happens and where value is created, lost, or accelerated • Decision Intelligence — improving how leaders and organizations make decisions in complex environments Across financial services, insurance, technology, fintech, and growth environments in 15+ countries, I’ve partnered with leaders to connect strategy, people, operations, and execution. Outside of work, I’m active in The Explorers Club, where I participate in scientific exploration, drive youth leadership, and further opportunities that help the next generation build curiosity, resilience, and confidence through real-world exploration. I also host conversations at the intersection of AI, leadership, resilience, and the future of work. Because the future is not only about building smarter systems, it’s about building more human ones. Focus: AI • Decision Intelligence • Workflow Transformation • M&A • Workforce Value Creation • Leadership • Future of Work • Exploration
GTM Index
- CHIEFJOB
- Member3Y 2M
Member
Chief
Chief is a transformative private network dedicated to amplifying the influence of women in leadership roles and ensuring their enduring success. Unlike any other organization, Chief is exclusively tailored to empower senior women leaders on their exceptional journeys, fostering the exchange of innovative ideas across diverse industries and driving impactful change from the highest echelons of power.
- MACHINES LIKE MEJOB
- Advisor, Strategic Growth…1Y
Advisor, Strategic Growth & AI Transformation
MACHINES LIKE ME
Support executive teams in identifying where work creates value, where it leaks value, and where AI can accelerate growth, efficiency, and operating performance. Focus: workflow intelligence • AI • value creation • operating transformation
- HEURA LABJOB
- Product GTM Team8M
Product GTM Team | Decision Intelligence & Human Systems
Heura Lab
Help organizations improve critical decisions by understanding the human factors that shape outcomes: context, behavior, judgment, memory, and response patterns. Work across strategy, transformation, and AI to partner with leaders, testing assumptions, reducing uncertainty, and making more informed decisions before committing resources at scale. Focus: decision intelligence • organizational behavior • AI • transformation • future of work
- SOFTESCUJOB
- US CEO8Y 2M
US CEO | Lead, Digital Transformation & Change Management (Fractional)
Softescu
- FUTURE FINTECH LABSJOB
- Head of People & Culture (…1Y 5M
Head of People & Culture (Fractional)
Future Fintech Labs
A leading blockchain technology R&D and application firm with an incubator for blockchain based projects in payment, trading, and cross-border e-Commerce platforms.
- S.F. EXPRESS CO.JOB
- Chief Talent & Culture Off…1Y 11M
Chief Talent & Culture Officer, Americas 顺丰速运美洲
S.F. EXPRESS CO. LTD
Accountable for the talent strategy, employee engagement, culture and brand for Americas of the logistics tech firm.
- VIVAT VERZEKERINGEN (DUTCH INSURER)/ANBANG AMERICASJOB
- Managing Dir, HR2Y 3M
Managing Director, HR
VIVAT Verzekeringen (Dutch Insurer)/Anbang Americas
Provide strategic leadership and human capital functional accountability. Talent, digital HR, employee engagement and cultural change initiatives in the context of international transactions in insurance, banking, commercial real estate and hospitality industries.
- METLIFEJOB
- Assistant VP, Strategic Pl…3Y 9M
Assistant Vice President, Strategic Planning, Sales Operations & Global Human Resources
MetLife
Held dual-track roles across HR and line P&L, supporting $168B AUM Institutional Business. Managed U.K. pension divestiture and sale to Rothesay Life (£3B AUM). Transformed sales compensation structure and operations to unlock 23% of MetLife global profit. Spearheaded talent succession planning with DEI Committee, achieving 35% diverse leadership coverage. Served as CHRO/MetLife China and HR lead for Asia market entries, M&A, performance management, total rewards, technology and culture change. Achieved “Best Company to Work For” recognition. Rolled out global CEO succession, HiPo and DEIB strategy with Board and Global HR.
- HR Dir, Asia Pacific Regio…6Y 7M
HR Director, Asia Pacific Region & CHRO, MetLife China
MetLife
Delivered double-digit growth year over year with the two joint ventures. Ranked #1 foreign insurer and recognized as one of the best companies to work for in China. Implemented International HR strategy and enterprise initiatives, provided consultancy to country CEOs and executive teams on succession planning, executive compensation, performance management, talent mobility and risk issues.
- Job: S.F. EXPRESS CO. LTD — Chief Talent & Culture Officer, Americas 顺丰速运美洲 · 2017 – 2018 · 1y — Accountable for the talent strategy, employee engagement, culture and brand for Americas of the logistics tech firm.
- Job: VIVAT Verzekeringen (Dutch Insurer)/Anbang Americas — Managing Director, HR · 2015-09 – 2017 · 1y 4mo — Provide strategic leadership and human capital functional accountability. Talent, digital HR, employee engagement and cultural change initiatives in the context of international transactions in insurance, banking, commercial real estate and hospitality industries.
- Job: MetLife — HR Director, Asia Pacific Region & CHRO, MetLife China · 2004-06 – 2011-01 · 6y 7mo — Delivered double-digit growth year over year with the two joint ventures. Ranked #1 foreign insurer and recognized as one of the best companies to work for in China. Implemented International HR strategy and enterprise initiatives, provided consultancy to country CEOs and executive teams on succession planning, executive compensation, performance management, talent mobility and risk issues.
- Job: Chief — Member · 2023-08 – present · 3y — Chief is a transformative private network dedicated to amplifying the influence of women in leadership roles and ensuring their enduring success. Unlike any other organization, Chief is exclusively tailored to empower senior women leaders on their exceptional journeys, fostering the exchange of innovative ideas across diverse industries and driving impactful change from the highest echelons of power.
- Job: Future Fintech Labs — Head of People & Culture (Fractional) · 2021-08 – 2023-01 · 1y 5mo — A leading blockchain technology R&D and application firm with an incubator for blockchain based projects in payment, trading, and cross-border e-Commerce platforms.
- Job: MACHINES LIKE ME — Advisor, Strategic Growth & AI Transformation · 2025-10 – present · 10 mo — Support executive teams in identifying where work creates value, where it leaks value, and where AI can accelerate growth, efficiency, and operating performance. Focus: workflow intelligence • AI • value creation • operating transformation
- Job: Heura Lab — Product GTM Team | Decision Intelligence & Human Systems · 2026-02 – present · 6 mo — Help organizations improve critical decisions by understanding the human factors that shape outcomes: context, behavior, judgment, memory, and response patterns. Work across strategy, transformation, and AI to partner with leaders, testing assumptions, reducing uncertainty, and making more informed decisions before committing resources at scale. Focus: decision intelligence • organizational behavior • AI • transformation • future of work
- Job: Softescu — US CEO | Lead, Digital Transformation & Change Management (Fractional) · 2018-08 – present · 8y
- Job: MetLife — Assistant Vice President, Strategic Planning, Sales Operations & Global Human Resources · 2011-01 – 2014-10 · 3y 9mo — Held dual-track roles across HR and line P&L, supporting $168B AUM Institutional Business. Managed U.K. pension divestiture and sale to Rothesay Life (£3B AUM). Transformed sales compensation structure and operations to unlock 23% of MetLife global profit. Spearheaded talent succession planning with DEI Committee, achieving 35% diverse leadership coverage. Served as CHRO/MetLife China and HR lead for Asia market entries, M&A, performance management, total rewards, technology and culture change. Achieved “Best Company to Work For” recognition. Rolled out global CEO succession, HiPo and DEIB strategy with Board and Global HR.
- School: Harvard Business School — Executive Leadership Programs -- Going Global/Strategy & Markets/Leading Change
- School: Smith College — Women’s Consortium Leadership Program
- School: National Sun Yat-Sen University — Bachelor of Arts, Foreign Languages & Literature
- School: University of Maryland — Journalism
Skills
Playbooks
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