David Cutler

Host: Cut to the Chase for B2B BizDev | Asking Questions Others Don’t | Navigating AI Opportunities & Obligations | Defending Advocates of Customer Success | Fun AND Function!

Circularex-Copperwireex-Event Advisor

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Most B2B companies treat Customer Success and Business Development as separate functions. That's

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I help organizations integrate "Customer Success intelligence" into their revenue strategy - what makes customers stay, grow, and refer reveals exactly who to target for THE INTEGRATION THAT DRIVES RESULTS:Over 20 years with B2B tech clients, I've combined Customer Success best practices with AI automation and qualified acquisition strategies. Companies stop chasing random leads and build predictable growth based on what their best customers actually MY CUSTOMER SUCCESS EXPERIENCE:100+ enterprise implementations across SaaS, digital transformation, and revenue enablement:- Training & Adoption: Live sessions, webinars, programs for P&G, Anheuser-Busch, Citibank, Verizon- Platform Expertise: Salesforce (5+ years), ChurnZero, health scoring, engagement tracking- Results: CS/Product feedback loops reduced churn 35%; playbooks increased upsell identification 40%- Cross-Functional: Regular collaboration with Sales, Product, Marketing, EngineeringTHE BUSINESS DEVELOPMENT IMPACT:When CS insights drive BizDev:→ Win rates increase (right-fit prospects)→ Sales cycles shorten (qualified volume)→ Customer referrals E. FRAMEWORK:V - Validate what customers actually valueA - Analyze success patterns in retention dataL - Leverage AI to score prospectsU - Understand customer journeys systematicallyE - Engage as strategic partnersAI + HUMAN INTEGRATION:I deploy AI agents for tactical busywork - meeting prep, follow-up automation, scoring, retention analysis. This reclaims 10-15 hours weekly for high-value Critical: AI only works when trained on what makes customers successful. CS intelligence is the foundation; AI is the BACKGROUND:20+ years advising B2B leaders: tech, blockchain, digital transformation, enterprise softwarePlatforms: Salesforce, ChurnZero, customer engagement toolsIndustries: SaaS, Financial Services, Manufacturing, Healthcare, TechnologyBoard Member: Boston Blockchain AssociationI'm fearlessly honest - sometimes telling clients they're overpromising. This honesty builds trust that creates lasting WHAT'S NEXT:Continuing to add value to the BizDev community with interviews and insights while I consult with anyone integrating "Customer Success" into revenue LET'S CONNECT:📧 net🌐 net📞 617-331-7852