Craig Coe

Customer Operations Specialist @ The Stepstone Group - our mission is to revolutionize the job market through state-of-the-art, customer-centric technology

Location n/a
The Stepstone Groupex-Ideagen Plcex-Sytner Group

At Ideagen, as an Operations and Analytics Specialist, I combine years of experience in analytics and operational planning to streamline processes, enhance data quality, and enable strategic decision-making.

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By creating dashboards, visualizations, and secure data systems, I collaborate with stakeholders to ensure accurate reporting and actionable insights that align with organizational goals. My role focuses on leveraging data to support efficiency and effectiveness within the Customer Group. Previously, as a Customer Success Manager at Ideagen, I partnered with clients to maximize product value and ensure long-term retention, contributing to account growth through strategic upsells and renewals. Proficient in analytics, data modeling, and operational planning, I am committed to fostering collaboration and enabling innovation through data-centric solutions. This aligns with my passion for driving impactful change within forward-thinking organizations.

Career TimelineNOW → PAST

GTM Index

  1. THE STEPSTONE GROUPJOB
    1. GTM Operations Specialist
      7M
  2. IDEAGENJOB
    1. Operations & Analytics Spe…
      1Y 8M
    2. Customer Success Mgr
      2Y 3M
  3. THE ACCESS GROUPJOB
    1. Renewal Account Mgr
      7M
  4. DOMESTIC & GENERALJOB
    1. Sales Specialist
      9M
  5. SYTNER GROUPJOB
    1. Ferrari Specialist
      9M
    2. Audi & BMW Business Mgr
      3Y 5M
    3. Audi Sales Executive
      2Y 11M
    4. Internet Sales Executive
      1Y 7M
  6. VODAFONEJOB
    1. Customer Service Advisor
      4M
  7. UNION SQUARE SOFTWAREJOB
    1. Mktg Assistant
      1Y

Time in market 17Y 1MOpen 1Closed 10Stints 11

gtmindex.io/p/ccoe

  1. Job: Ideagen Plc — Operations & Analytics Specialist · 2024-05 – 2026-01
  2. Job: Sytner Group — Ferrari Specialist · 2020-01 – 2020-10
  3. Job: Ideagen Plc — Customer Success Manager · 2022-02 – 2024-05
  4. Job: Sytner Group — Internet Sales Executive · 2011-11 – 2013-06
  5. Job: Sytner Group — Audi Sales Executive · 2013-07 – 2016-06
  6. Job: The Access Group — Renewal Account Manager · 2021-07 – 2022-02
  7. Job: Sytner Group — Audi & BMW Business Manager · 2016-07 – 2019-12
  8. Job: Domestic & General — Sales Specialist · 2020-10 – 2021-07
  9. Job: Vodafone — Customer Service Advisor · 2011-07 – 2011-11
  10. Job: The Stepstone Group — GTM Operations Specialist · 2026-01 – present
  11. Job: Union Square Software — Marketing Assistant · 2009-07 – 2010-07

Skills

Customer EngagementCustomer Service OperationsGainsightAnalyticsData ModelingOperational PlanningForecastingUser AdoptionProduct KnowledgePost-SalesNew Business DevelopmentMarketing CommunicationsEmail MarketingMarketing StrategyCustomer Relationship Management (CRM)Customer SuccessSalesAccount ManagementDigital MarketingSocial Media Marketing

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