Aaron Jones

Customer Experience Leader | Professional Services Executive | Partner Ecosystem Builder | Scale Execution and Delivery Smartly

Location n/a
SUPEROex-Adobeex-Maven AGI

Results driven software executive with a demonstrated history of working in full customer lifecycle management (post-sales) in SaaS environments.

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Adept in building organizations, systems, and processes using quantitative and qualitative data for effective and meaningful customer engagements to increase customer loyalty, drive retention and revenue expansion while reducing churn, securing ARR, and improving net margins through gains in efficiency. Onboarding, adoption, services, support, customer success, customer marketing, value realization, renewals, and up-sell/cross-sell are functional areas of expertise.

Career Timeline

GTM Index

  1. PARTNERSHIP LEADERSJOB
    1. Member
      2Y 3M
  2. SUPEROJOB
    1. Founding GTM Lead
      2M
  3. MAVEN AGIJOB
    1. Head of Strategic Partners…
      2Y
  4. HUBSPOTJOB
    1. VP of Global Professional…
      3Y 6M
  5. COOK ROSSJOB
    1. Executive Adviser
      3Y 4M
  6. DISCOVERY EDUCATIONJOB
    1. VP, Partner Success
      1Y 11M
  7. NETWORK FOR GOODJOB
    1. VP Customer Success, Exper…
      1Y 2M
  8. SPRINKLRJOB
    1. Regional VP - Client Success
      9M
  9. MIXPANEL,JOB
    1. Dir, Customer Success Mana…
      1Y 7M
  10. ADOBEJOB
    1. Mgr, Customer Success, Ado…
      2Y 4M
    2. Senior Engagement Mgr
      3Y

Time in market 16Y 5MOpen 2Closed 9Stints 11

gtmindex.io/p/aaronejones

  1. Job: Adobe — Manager, Customer Success, Adobe Global Services · 2013-03 – 2015-07
  2. Job: Maven AGI — Head of Strategic Partnerships · 2024-06 – 2026-06
  3. Job: Partnership Leaders — Member · 2024-05 – present
  4. Job: SUPERO — Founding GTM Lead · 2026-06 – present
  5. Job: HubSpot — VP of Global Professional Services and Partner Strategy · 2020-12 – 2024-06
  6. Job: Adobe — Senior Engagement Manager · 2010-03 – 2013-03
  7. Job: Sprinklr — Regional Vice President - Client Success · 2017-07 – 2018-04
  8. Job: Mixpanel, Inc. — Director, Customer Success Management · 2015-08 – 2017-03
  9. Job: Cook Ross — Executive Adviser · 2020-07 – 2023-11
  10. Job: Network for Good — Vice President Customer Success, Experience, and Services · 2018-04 – 2019-06
  11. Job: Discovery Education — VP, Partner Success · 2019 – 2020

Skills

Web AnalyticsOmnitureAnalyticsSEODigital StrategyDigital MediaE-commerceSEMMobile DevicesStrategic PartnershipsOnline AdvertisingLead GenerationEnterprise SoftwareProduct ManagementInformation ArchitectureStrategyManagementSaaSLeadershipProject Management

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