Aaron Jones
Customer Experience Leader | Professional Services Executive | Partner Ecosystem Builder | Scale Execution and Delivery Smartly
ex-AdobeResults driven software executive with a demonstrated history of working in full customer lifecycle management (post-sales) in SaaS environments.
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Adept in building organizations, systems, and processes using quantitative and qualitative data for effective and meaningful customer engagements to increase customer loyalty, drive retention and revenue expansion while reducing churn, securing ARR, and improving net margins through gains in efficiency. Onboarding, adoption, services, support, customer success, customer marketing, value realization, renewals, and up-sell/cross-sell are functional areas of expertise.
GTM Index
- PARTNERSHIP LEADERSJOB
- Member2Y 5M
Member
Partnership Leaders
Partnership Leaders is the industry association for Partnership/Channel/Alliance/Business Development leaders.
- SUPEROJOB
- Founding GTM Lead4M
Founding GTM Lead
SUPERO
Building Portability Intelligence for enterprise SaaS. Supero maps automation logic and workflow entanglement inside CRM stacks (Salesforce, HubSpot), surfaces a portability score before a migration decision gets made, and uses AI to regenerate non-portable logic in the target system. Client-side analysis, no data leaves the customer's environment. Raising a pre-seed round. Design partners and advisors welcome.
- MAVEN AGIJOB
- Head of Strategic Partners…2Y
Head of Strategic Partnerships
Maven AGI
- HUBSPOTJOB
- VP of Global Professional…3Y 6M
VP of Global Professional Services and Partner Strategy
HubSpot
- COOK ROSSJOB
- Executive Adviser3Y 4M
Executive Adviser
Cook Ross
- DISCOVERY EDUCATIONJOB
- VP, Partner Success1Y 11M
VP, Partner Success
Discovery Education
- NETWORK FOR GOODJOB
- VP Customer Success, Exper…1Y 2M
Vice President Customer Success, Experience, and Services
Network for Good
- SPRINKLRJOB
- Regional VP - Client Success9M
Regional Vice President - Client Success
Sprinklr
- MIXPANEL,JOB
- Dir, Customer Success Mana…1Y 7M
Director, Customer Success Management
Mixpanel, Inc.
- ADOBEJOB
- Mgr, Customer Success, Ado…2Y 4M
Manager, Customer Success, Adobe Global Services
Adobe
- Senior Engagement Mgr3Y
Senior Engagement Manager
Adobe
Provide leadership in determining, implementing and managing the best solutions from Omniture's suite of products, including web analytics, search engine optimization (SEO), and multivariate testing, to drive and grow business for the most strategic clients in Adobe's Omniture business unit.
- Job: Adobe — Manager, Customer Success, Adobe Global Services · 2013-03 – 2015-07 · 2y 4mo
- Job: Maven AGI — Head of Strategic Partnerships · 2024-06 – 2026-06 · 2y
- Job: Partnership Leaders — Member · 2024-05 – present · 2y 3mo — Partnership Leaders is the industry association for Partnership/Channel/Alliance/Business Development leaders.
- Job: SUPERO — Founding GTM Lead (Founding GTM) · 2026-06 – present · 2 mo — Building Portability Intelligence for enterprise SaaS. Supero maps automation logic and workflow entanglement inside CRM stacks (Salesforce, HubSpot), surfaces a portability score before a migration decision gets made, and uses AI to regenerate non-portable logic in the target system. Client-side analysis, no data leaves the customer's environment. Raising a pre-seed round. Design partners and advisors welcome.
- Job: HubSpot — VP of Global Professional Services and Partner Strategy · 2020-12 – 2024-06 · 3y 6mo
- Job: Adobe — Senior Engagement Manager · 2010-03 – 2013-03 · 3y — Provide leadership in determining, implementing and managing the best solutions from Omniture's suite of products, including web analytics, search engine optimization (SEO), and multivariate testing, to drive and grow business for the most strategic clients in Adobe's Omniture business unit.
- Job: Sprinklr — Regional Vice President - Client Success · 2017-07 – 2018-04 · 9 mo
- Job: Mixpanel, Inc. — Director, Customer Success Management · 2015-08 – 2017-03 · 1y 7mo
- Job: Cook Ross — Executive Adviser · 2020-07 – 2023-11 · 3y 4mo
- Job: Network for Good — Vice President Customer Success, Experience, and Services · 2018-04 – 2019-06 · 1y 2mo
- Job: Discovery Education — VP, Partner Success · 2019 – 2020 · 1y
- School: Southeastern University — Computer Science
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