Aaron Jones
Customer Experience Leader | Professional Services Executive | Partner Ecosystem Builder | Scale Execution and Delivery Smartly
ex-AdobeResults driven software executive with a demonstrated history of working in full customer lifecycle management (post-sales) in SaaS environments.
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Adept in building organizations, systems, and processes using quantitative and qualitative data for effective and meaningful customer engagements to increase customer loyalty, drive retention and revenue expansion while reducing churn, securing ARR, and improving net margins through gains in efficiency. Onboarding, adoption, services, support, customer success, customer marketing, value realization, renewals, and up-sell/cross-sell are functional areas of expertise.
GTM Index
- PARTNERSHIP LEADERSJOB
- Member2Y 3M
Member
Partnership Leaders
- SUPEROJOB
- Founding GTM Lead2M
Founding GTM Lead
SUPERO
- MAVEN AGIJOB
- Head of Strategic Partners…2Y
Head of Strategic Partnerships
Maven AGI
- HUBSPOTJOB
- VP of Global Professional…3Y 6M
VP of Global Professional Services and Partner Strategy
HubSpot
- COOK ROSSJOB
- Executive Adviser3Y 4M
Executive Adviser
Cook Ross
- DISCOVERY EDUCATIONJOB
- VP, Partner Success1Y 11M
VP, Partner Success
Discovery Education
- NETWORK FOR GOODJOB
- VP Customer Success, Exper…1Y 2M
Vice President Customer Success, Experience, and Services
Network for Good
- SPRINKLRJOB
- Regional VP - Client Success9M
Regional Vice President - Client Success
Sprinklr
- MIXPANEL,JOB
- Dir, Customer Success Mana…1Y 7M
Director, Customer Success Management
Mixpanel, Inc.
- ADOBEJOB
- Mgr, Customer Success, Ado…2Y 4M
Manager, Customer Success, Adobe Global Services
Adobe
- Senior Engagement Mgr3Y
Senior Engagement Manager
Adobe
- Job: Adobe — Manager, Customer Success, Adobe Global Services · 2013-03 – 2015-07
- Job: Maven AGI — Head of Strategic Partnerships · 2024-06 – 2026-06
- Job: Partnership Leaders — Member · 2024-05 – present
- Job: SUPERO — Founding GTM Lead · 2026-06 – present
- Job: HubSpot — VP of Global Professional Services and Partner Strategy · 2020-12 – 2024-06
- Job: Adobe — Senior Engagement Manager · 2010-03 – 2013-03
- Job: Sprinklr — Regional Vice President - Client Success · 2017-07 – 2018-04
- Job: Mixpanel, Inc. — Director, Customer Success Management · 2015-08 – 2017-03
- Job: Cook Ross — Executive Adviser · 2020-07 – 2023-11
- Job: Network for Good — Vice President Customer Success, Experience, and Services · 2018-04 – 2019-06
- Job: Discovery Education — VP, Partner Success · 2019 – 2020
Skills
Playbooks
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Amazon Web Services (AWS)