Nir Cohen
Global Customer & Partner Success Executive | Partner GTM Strategy | Channel & Alliance Recruitment | SaaS | Cybersecurity | NRR Growth | AI-Driven Customer Architect | Customer Operations | Incident Response [IR]
Customer Architect · Partner GTM Strategy · SaaS · NRR Growth · Churn Reduction · Channel & Alliance Recruitment · Incident Response [IR]I've spent the last 15 years inside Customer Success and Partner organizations, building them, fixing them, and occasionally starting from…
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scratch. Most of that time was spent on two connected problems: why do customers leave, and how do you build a partner ecosystem that actually drives new revenue?That question took me from technical implementation to CS leadership to owning full partner GTM motions. Along the way, I built health score models in Salesforce and Planhat, recruited and scaled 100+ channel and technology partners across EMEA, APAC, and North America, and owned the commercial conversations that most CS leaders hand off to Sales.What I care about is simple: retention you can forecast, and a partner channel that generates real pipeline. I build the GTM strategy, the partner programs, and the teams that make both possible: NRR above 110%, churn below 5%, partners that actually source revenue. If you're working on that problem, I'm probably worth talking to.
GTM Index
- STEALTH-MODE CYBERSECURITY STARTUPJOB
- Advisor7M
Advisor | Partner GTM & Customer Success Executive
Stealth-Mode Cybersecurity Startup
- SILVERFORTJOB
- Global Dir of Partner GTM…1Y 11M
Global Director of Partner GTM & Success
Silverfort
Owned global Partner GTM strategy for Silverfort, a leading cybersecurity platform — recruiting, onboarding, and scaling a channel and technology partner ecosystem across EMEA, APAC, and North America to drive new revenue alongside retention. - Recruited, onboarded, and enabled 100+ MSSP, VAR, and technology partners as part of a global partner GTM motion, growing a $20M ARR partner-sourced revenue portfolio - Launched a data-driven Partner Health Score algorithm in Planhat and Salesforce, reducing churn by 55% and flagging expansion opportunities across key partners - Architected a global partner onboarding journey using monday.com, improving time-to-autonomy and accelerating partner-sourc…
- AIVFJOB
- VP of Customer Success & O…11M
VP of Customer Success & Operations
AIVF
• Led the customer success team at AIVF, ensuring customer satisfaction and contract renewals. • Developed and implemented strategies to improve customer retention and satisfaction. • Collaborated with sales and marketing to onboard customers effectively and meet their needs. • Defined and tracked CS KPIs (NPS, retention, onboarding time), leading to a 30% improvement in CSAT within 6 months. • Implemented automation initiatives that streamlined workflows, enhanced productivity, and improved time-to-value. • Directed strategic planning efforts to align operations with company growth objectives and market demands.
- BINAH.AIJOB
- Dir of Customer Success &…2Y 11M
Director of Customer Success & Operations
binah.ai
• Managed the entire customer org, ensuring alignment and collaboration across Customer Success, Support Services, and Implementation. • Created a customer-centric culture with accountability and ownership at all levels of the company. • Led, expanded, and mentored the global Customer Success team, setting strategy and prioritizing OKRs. • Managed change management programs, ensuring smooth adoption of new tools, systems, and processes across global teams. • Built operational frameworks that enabled predictive analysis of customer behavior, improving retention and revenue growth.
- AYEHU (NOW PART OF RESOLVE)JOB
- Head of Customer Success4Y 11M
Head of Customer Success
Ayehu (now part of Resolve)
• Designed and implemented software solutions using project construction methodology to meet business requirements. • Drove new business growth through renewals, cross-selling, and up-sells for EMEA and APAC regions. • Collaborated with Sales, Marketing, and Engineers to optimize B2B Customer Success Outcomes and provide technical support for sales activities.
- BYNET DATA COMMUNICATIONSJOB
- Head of Implementation3Y 11M
Head of Implementation | Senior Customer Success Manager
Bynet Data Communications
• Managed and developed the Automation area at Bynet Data Communications, overseeing P&L and selling software solutions to large enterprise customers. • Led Presale and POC procedures, guiding the sales process from start to finish. • Supervised a team of Sales Engineering and PS, providing expert-level knowledge and training to drive success. • Developed and maintained strong customer relationships, managing the entire account lifecycle.
- BENEFIT TECHNOLOGIESJOB
- Implementation Team Lead3Y 11M
Implementation Team Lead | Customer Success Manager
BenefIT Technologies
• Led the implementation team to set up automation activities for B2B customers, resulting in increased efficiency and customer satisfaction. • Managed Sales Engineering and PS team, ensuring smooth recruitment and performance management. • Identified and promoted business opportunities, contributing to the growth and success of BenefIT Technologies. • Built strong client relationships, becoming a trusted advisor and ensuring customer success.
- HMS - HALPERIN CONSULTING GROUPJOB
- Senior Solutions Eng4Y 11M
Senior Solutions Engineer
HMS - Halperin Consulting Group
• Support and maintaining the UNIX and WIN servers, integration of the product for Wall Street Int. within Bank Leumi. • Professional and administrative responsibility for the complete technological and procedural aspects of the project.
- BANK LEUMI בנק לאומיJOB
- Technical Solutions Eng6Y 11M
Technical Solutions Engineer
Bank Leumi בנק לאומי
• Acquiring a solid and in-depth understanding of the ControI-M products from BMC. • Working on after-sales support services and providing technical back up as required. • Cooperation and information exchange with 2nd Level Support.
- Job: Stealth-Mode Cybersecurity Startup — Advisor | Partner GTM & Customer Success Executive · 2026-01 – present
- Job: Silverfort — Global Director of Partner GTM & Success · 2024-01 – 2025-12 — Owned global Partner GTM strategy for Silverfort, a leading cybersecurity platform — recruiting, onboarding, and scaling a channel and technology partner ecosystem across EMEA, APAC, and North America to drive new revenue alongside retention. - Recruited, onboarded, and enabled 100+ MSSP, VAR, and technology partners as part of a global partner GTM motion, growing a $20M ARR partner-sourced revenue portfolio - Launched a data-driven Partner Health Score algorithm in Planhat and Salesforce, reducing churn by 55% and flagging expansion opportunities across key partners - Architected a global partner onboarding journey using monday.com, improving time-to-autonomy and accelerating partner-sourc…
- Job: AIVF — VP of Customer Success & Operations · 2023-01 – 2023-12 — • Led the customer success team at AIVF, ensuring customer satisfaction and contract renewals. • Developed and implemented strategies to improve customer retention and satisfaction. • Collaborated with sales and marketing to onboard customers effectively and meet their needs. • Defined and tracked CS KPIs (NPS, retention, onboarding time), leading to a 30% improvement in CSAT within 6 months. • Implemented automation initiatives that streamlined workflows, enhanced productivity, and improved time-to-value. • Directed strategic planning efforts to align operations with company growth objectives and market demands.
- Job: binah.ai — Director of Customer Success & Operations · 2021 – 2023 — • Managed the entire customer org, ensuring alignment and collaboration across Customer Success, Support Services, and Implementation. • Created a customer-centric culture with accountability and ownership at all levels of the company. • Led, expanded, and mentored the global Customer Success team, setting strategy and prioritizing OKRs. • Managed change management programs, ensuring smooth adoption of new tools, systems, and processes across global teams. • Built operational frameworks that enabled predictive analysis of customer behavior, improving retention and revenue growth.
- Job: Ayehu (now part of Resolve) — Head of Customer Success · 2017 – 2021 — • Designed and implemented software solutions using project construction methodology to meet business requirements. • Drove new business growth through renewals, cross-selling, and up-sells for EMEA and APAC regions. • Collaborated with Sales, Marketing, and Engineers to optimize B2B Customer Success Outcomes and provide technical support for sales activities.
- Job: Bynet Data Communications — Head of Implementation | Senior Customer Success Manager · 2014 – 2017 — • Managed and developed the Automation area at Bynet Data Communications, overseeing P&L and selling software solutions to large enterprise customers. • Led Presale and POC procedures, guiding the sales process from start to finish. • Supervised a team of Sales Engineering and PS, providing expert-level knowledge and training to drive success. • Developed and maintained strong customer relationships, managing the entire account lifecycle.
- Job: BenefIT Technologies — Implementation Team Lead | Customer Success Manager · 2011 – 2014 — • Led the implementation team to set up automation activities for B2B customers, resulting in increased efficiency and customer satisfaction. • Managed Sales Engineering and PS team, ensuring smooth recruitment and performance management. • Identified and promoted business opportunities, contributing to the growth and success of BenefIT Technologies. • Built strong client relationships, becoming a trusted advisor and ensuring customer success.
- Job: HMS - Halperin Consulting Group — Senior Solutions Engineer · 2006 – 2010 — • Support and maintaining the UNIX and WIN servers, integration of the product for Wall Street Int. within Bank Leumi. • Professional and administrative responsibility for the complete technological and procedural aspects of the project.
- Job: Bank Leumi בנק לאומי — Technical Solutions Engineer · 2000 – 2006 — • Acquiring a solid and in-depth understanding of the ControI-M products from BMC. • Working on after-sales support services and providing technical back up as required. • Cooperation and information exchange with 2nd Level Support.
- School: Ono Academic College — Bachelor's degree, Business Administration Degree
Skills
Playbooks
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