Liam Delap

Director, Strategic Accounts @ Decagon

Los Angeles6.4k followers

Decagon

ex-Salesforce

ex-Airkit.ai

Personal passions: Faith, Agentic AI, real estate investing, challenging outdoor adventures/sports, world travel, food and raising kids. With 13 years of experience in Conversational AI, my focus is to help customers achieve their AI goals through AI native technologies.
More
As a Strategic Account Director at Decagon, I leverage my expertise in these areas to help companies deploy customer-facing AI Agents across chat, email and voice. Before joining Decagon, I was the Head of GTM at ai (now Agentforce), where I led all enterprise sales functions through the final stages of acquisition to Salesforce. As a player/coach who has worn many hats in GTM, I am comfortable leading all aspects of sales. I have a proven track record of delivering exceptional results, building strong relationships, and providing strategic guidance to customers across various industries.

LinkedIn Browse people

Claim profile

Career Timeline

JobSchool

GTM Index

DECAGONJOB
1. Dir, Strategic Accounts GTM
  1Y 2M
SALESFORCEJOB
1. Strategic Account Dir
  1Y 9M
AIRKIT.AIJOB
1. Head of GTM, Agent AI (Acq…
  1Y 11M
PYPESTREAMJOB
1. VP of Enterprise GTM
  2Y 3M
SMARTACTIONJOB
1. VP of Sales Eng & Customer…
  9M
2. Dir of Sales Eng & Custome…
  3Y 4M
MD INSIDERJOB
1. Dir of Solution Eng
  11M
THE ADVISORY BOARD COMPANYJOB
1. Associate Dir of Enterpris…
  6M
2. Dedicated Advisor (Healthc…
  11M
3. Senior Associate, Sales De…
  4M
4. Associate, Sales Development
  1Y
MEMBERS HOTEL NETWORKJOB
1. Mktg Specialist
  3M

Job: Decagon — Director, Strategic Accounts GTM · 2025-06 – present — Redefine customer experience with AI agents www.decagon.ai 300% Q4 2025 369% Q1 2026 332% Q2 2026
Job: Salesforce — Strategic Account Director · 2023-10 – 2025-07 — Facilitated migration of Airkit.ai (now Agentforce) into Salesforce. Participated in Beta client recruitment for initial GTM of new Agentforce Platform. Built out strategic Financial Services customers at Salesforce with a focus on AI within Marketing Cloud, Data Cloud and Agentforce.
Job: Airkit.ai — Head of GTM, Agent AI (Acquired by Salesforce) · 2022-01 – 2023-12 — Agentic AI for CX. Now known as 'Agentforce' Led sales and GTM functions through final stages of acquisition to Salesforce for both Airkit.ai and Ruist.com (previously Airkit low-code) Passionate and deeply knowledgeable on CX automation and Agentic AI.
Job: Pypestream — VP of Enterprise GTM · 2019-10 – 2022-01 — Conversational AI for CX Player/coach of team of 4: 2019: 110% attainment 2020: 134% attainment 2021: 138% attainment Managed new business development and served as digital self-service automation and conversational AI expert, worked with many Fortune 1000 organizations to transform their customer's digital experience. Enabled both existing and prospective clients with insight into how to craft their automation journey using Conversational AI for optimal success. DedicatIon to understand each client's environment and needs to design custom solutions that always ensure an outstanding return on investment (ROI).
Job: SmartAction — Vice President of Sales Engineering & Customer Success · 2019-01 – 2019-10 — Conversational AI for CX $11.5M ACV Impact. Led Sales Engineering and Customer Success teams. Built the pre-sales arm of the organization to partner with CX industry leaders to identify business problems and solutions using intelligent, omnichannel conversational A.I. technologies.
Job: SmartAction — Director of Sales Engineering & Customer Success · 2016-06 – 2019-10
Job: MD Insider — Director of Solution Engineering · 2015-07 – 2016-06 — - SaaS Sales Solution Consulting - Manage strategic business development - In charge of the development and execution of customer training, operations, adoption, marketing, success and management strategies for all clients. - Oversee and manage special projects for CEO including national public relations and research. - Deliver bi-weekly onsite meetings to health system and employer executives to convey the value of MD Insider's suite of services. - Provide MD Insider executives and management with industry expertise and meaningful candor to positively influence key product and company decision making.
Job: The Advisory Board Company — Associate Director of Enterprise Sales · 2015-01 – 2015-07 — • Develop and execute strategic plans that result in the successful sale of financial software(SaaS) and consulting services for the nations leading health systems. • Prospect and build new business at the Executive and C-level to acquire new clients successfully and negotiate to expand memberships for existing clients. • Building consultative partnerships with prospective clients to discuss their strategic and operational challenges in an effort to improve their finances with the Advisory Board’s performance technologies(IT). • Manage team members to goals, provide formal feedback, and guide their professional development. • Orchestrate initial phone interviews, onsite sales meetings, and…
Job: The Advisory Board Company — Dedicated Advisor (Healthcare Solutions Consultant) · 2014-01 – 2014-12 — •Autonomously managed portfolio of hospitals across the country, advised clients, from mid-level staff to executives on compliance risk mitigation, audit trends and ICD-10 preparation based upon customized SaaS technology solutions •Served as on- and off-site consultant and primary relationship manager for a 18 health systems, playing the lead role in developing and executing on project timelines •Assessed clients’ operations and financial performance by transforming complex data sets into actionable project plans so as to drive organizational strategy and ensure hospitals recognize return on investment •Launched analytics risk tool to health systems nationwide and lead development of model…
Job: The Advisory Board Company — Senior Associate, Sales Development · 2013-08 – 2013-12 — Lead Generation, Recruitment, Content Management, Content Creation, Cohort services
Job: The Advisory Board Company — Associate, Sales Development · 2012-07 – 2013-07 — Sales, Prospecting, Lead Generation
Job: Members Hotel Network — Marketing Specialist · 2011-05 – 2011-08
School: Washington College — BA, Business Management; Economics

Skills

SalesforceCommerce CloudEinstein AIEinstein 1 PlatformMarketing CommunicationsAdvertisingMarketing StrategyFacebookCommunity OutreachPersuasive SpeakerHealthcare AnalyticsHealthcare ImprovementHospital Revenue CycleSocial NetworkingNew Business DevelopmentLeadershipCustomer ServiceBusiness DevelopmentResearchMarketingStrategic Marketing Consultancy

Playbooks

No playbooks indexed for this profile yet.

Liam Delap

Skills

Playbooks

More GTM Engineers