Kristina Andal

Senior Fulfillment Specialist @ Lightspeed Commerce | Order Management | SaaS Contracts | Customer Experience | GTM Support

Location n/a
Lightspeed Commerceex-Intertekex-HGS Offshore Staffing Solutions (HGS OSS)

Results-driven Senior GTM Operations Specialist at Lightspeed Commerce with a proven track record of cross-functional excellence.

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Demonstrated adaptability through progressive roles—starting in Sales Operations, advancing to Fulfillment, and currently contributing to strategic go-to-market initiatives. Adept at managing software contracts, and driving operational efficiency. Strong background in sales operations and fulfillment, with a continuous focus on improving customer satisfaction and delivering scalable solutions across teams.

Career TimelineNOW → PAST

GTM Index

  1. LIGHTSPEED COMMERCEJOB
    1. Senior GTM Operations Spec…
      1Y 9M
    2. Senior Fulfillment Special…
      1Y 10M
    3. Sales Operations Specialist
      1Y 2M
  2. HGS OFFSHORE STAFFING SOLUTIONS (HGS OSS)JOB
    1. Customer Service Administr…
      1Y 5M
  3. INTERTEKJOB
    1. Senior Officer - Customer…
      1Y 9M
    2. Customer Sevice Executive
      1Y 4M

Time in market 9Y 10MOpen 1Closed 5Stints 6

gtmindex.io/p/kristina-andal-52563a177

  1. Job: Intertek — Senior Officer - Customer Support · 2018-02 – 2019-11
  2. Job: Lightspeed Commerce — Senior Fulfillment Specialist · 2023-01 – 2024-11
  3. Job: Lightspeed Commerce — Senior GTM Operations Specialist · 2024-11 – present
  4. Job: Intertek — Customer Sevice Executive · 2016-10 – 2018-02
  5. Job: HGS Offshore Staffing Solutions (HGS OSS) — Customer Service Administrator · 2019-12 – 2021-05
  6. Job: Lightspeed Commerce — Sales Operations Specialist · 2021-10 – 2022-12

Skills

Software ContractsCustomer ExperienceCustomer SupportSales Order ProcessingDocumentationGeneral AdministrationService LevelsOperationsBusiness ProcessImport ExportTroubleshootingOperations SupportSubscriptionsKey Performance IndicatorsWorkload PrioritizationGatekeeperRoot Cause AnalysisHigh Sense of UrgencyBusiness-to-Business (B2B)Customer Service Representatives

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