Khyati Kapoor
General Manager - GTM Lead @ Paytm | Ex- Swiggy, Eternal, CarDekho , Infosys | Business Operations & Program Management Leader | PMO Governance | Strategic Initiatives | CSM | CSPO
Business Operations & Transformation leader with 10+ years of experience driving portfolio governance, executive operating rhythms, strategic planning, cross-functional execution, and large-scale transformation initiatives across high-growth and enterprise
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Strong expertise in program and stakeholder management with extensive exposure to client-facing roles, senior leadership interaction, and solutioning support for new business pursuits (Manufacturing, Automotive, F&B, Q-comm, Fintech domains). Experienced in IT strategic planning, OKR-driven governance, and cross-functional program orchestration. Adept at partnering with CXO/CIO-level stakeholders to build executive decision narratives, and drive operational excellence at scale. Exposure across India, APAC, EMEA, and LATAM; onsite delivery experience in Argentina, Brazil, and Switzerland.
GTM Index
- PAYTMJOB
- General Mgr - GTM Strategy…1Y 1M
General Manager - GTM Strategy Lead
Paytm
Managed project delivery & rollout for a new FSE hiring application from initiation through closure - owned the plan, milestones, and citywide rollout timeline for the Field Recruiter channel. Drove cross-functional coordination and risk tracking across workstreams - worked with Regional Ops and Product teams, prioritized fixes, and maintained structured status reporting. Built and structured the FSE supply planning model, onboarding/training documentation and monthly governance charter (incentives, targets, bonuses, eligibility) as project deliverables supporting PAN India rollout and adoption.
- SWIGGYJOB
- Senior Mgr - Strategy & Op…1Y 10M
Senior Manager - Strategy & Operations (Last Mile Logistics)
Swiggy
Leading Swiggy Instamart Supply planning charter for 120+ cities to achieve serviceability and speed goals. Creating AOP (Annual Operating Plans), MOP (Monthly Operating plans) for 900+ stores of Swiggy Instamart encompassing Fleet growth, Optimising speed and reducing cost while maintaining rider EPH. Performance tracking against key ops metrics (WAU, Hiring, Attrition, Login Hour per rider) with business stakeholders (Product, Strategy, Finance, Ops) to ensure achievement against the plan. Planning necessary cohorted interventions through incentives/dormant fleet constructs to achieve fleet buildup for key events like festivals, rains, NYE.
- ZOMATOJOB
- Program Mgr - Central Stra…2Y 1M
Program Manager - Central Strategy
Zomato
- CARDEKHOJOB
- Program Mgr- Used Car Clas…3M
Program Manager- Used Car Classifieds
CarDekho
Served as end-to-end Business SPOC for OEM accounts including Ford, Honda, Volkswagen, and Jeep - owned the full revenue cycle from proposal preparation and contract negotiation through onboarding, renewals, and account growth. Worked closely with Product and Technology teams, tracking issues and completion dates in JIRA and participating in sprint planning to align feature delivery with OEM and business requirements. Used Balsamiq for wireframing and mockups when proposing new product features, helping Product and Tech visualise requirements before development. Built and launched an automated classifieds workflow spanning proposal mailers, discount approvals, SKU creation, payments, inv…
- Business Analyst1Y 11M
Business Analyst
CarDekho
Managing the entire B2B enterprise business by reaching out to potential clients, sending business proposals; identifying cross-sell opportunities, and onboarding new OEM’s End-to-End stakeholder management with key OEM’s and spearheading their entire used car ecosystem through digital transformation Working with multiple functions (Product, Tech, Operations, Marketing) within the organization to define and daily monitor key performance and operational metrics Used Car Classifieds business data analytics and automation using Excel, SQL, Redash, Tableau, and Google Analytics
- INFOSYSJOB
- Senior Associate Consultant1Y 1M
Senior Associate Consultant
Infosys
Gathered requirements (Fit-Gap Workshop) from business partners and multiple stakeholders through requirement workshops, use cases and workflow analysis Authored project documentation like Business requirement development (BRD), Functional Requirement Development (FRD) Coordinated with the technical team for getting the solution developed and implemented in the system Traveled to client location- Sao Paulo, Brazil and Basel, Switzerland for key user training, User Acceptance Testing, Key User Training and Go Live
- Associate Consultant2Y 7M
Associate Consultant
Infosys
Analysed the client’s existing ERP system and customer data available during requirement workshops and document analysis. This helped in gap identification between the to-be and as-is process of the business Created Business Requirement document (BRD) and Functional Requirement document (FRD) and maintained the Requirement Traceability Matrix (RTM) related document Facilitated weekly meetings with the client to ensure effective requirement and process mapping Traveled to client location - Argentina for 1 month to ensure smooth UAT and go-live.
- HANNOVER MILANO FAIRS INDIA PVT.JOB
- BD Trainee2M
Business Development Trainee
Hannover Milano Fairs India Pvt. Ltd
Connected with 300+ companies through proactive calling, cross promotions, using LinkedIn, referrals and mails, for invitation and participation in the international IT trade fair Conducted behavioural and demographic survey to understand perception of people towards electronic and IT exhibition industry. The research concluded that people had an open mind set towards such exhibitions Devised promotional strategies (road show, surveys, and online quizzes) to create awareness about the exhibition.
- Job: CarDekho — Business Analyst · 2019-06 – 2021-05 · 1y 11mo — Managing the entire B2B enterprise business by reaching out to potential clients, sending business proposals; identifying cross-sell opportunities, and onboarding new OEM’s End-to-End stakeholder management with key OEM’s and spearheading their entire used car ecosystem through digital transformation Working with multiple functions (Product, Tech, Operations, Marketing) within the organization to define and daily monitor key performance and operational metrics Used Car Classifieds business data analytics and automation using Excel, SQL, Redash, Tableau, and Google Analytics
- Job: Zomato — Program Manager - Central Strategy · 2021-09 – 2023-10 · 2y 1mo
- Job: Paytm — General Manager - GTM Strategy Lead · 2025-09 – present · 11 mo — Managed project delivery & rollout for a new FSE hiring application from initiation through closure - owned the plan, milestones, and citywide rollout timeline for the Field Recruiter channel. Drove cross-functional coordination and risk tracking across workstreams - worked with Regional Ops and Product teams, prioritized fixes, and maintained structured status reporting. Built and structured the FSE supply planning model, onboarding/training documentation and monthly governance charter (incentives, targets, bonuses, eligibility) as project deliverables supporting PAN India rollout and adoption.
- Job: Infosys — Associate Consultant · 2015-08 – 2018-03 · 2y 7mo — Analysed the client’s existing ERP system and customer data available during requirement workshops and document analysis. This helped in gap identification between the to-be and as-is process of the business Created Business Requirement document (BRD) and Functional Requirement document (FRD) and maintained the Requirement Traceability Matrix (RTM) related document Facilitated weekly meetings with the client to ensure effective requirement and process mapping Traveled to client location - Argentina for 1 month to ensure smooth UAT and go-live.
- Job: Hannover Milano Fairs India Pvt. Ltd — Business Development Trainee · 2014-04 – 2014-06 · 2 mo — Connected with 300+ companies through proactive calling, cross promotions, using LinkedIn, referrals and mails, for invitation and participation in the international IT trade fair Conducted behavioural and demographic survey to understand perception of people towards electronic and IT exhibition industry. The research concluded that people had an open mind set towards such exhibitions Devised promotional strategies (road show, surveys, and online quizzes) to create awareness about the exhibition.
- Job: Infosys — Senior Associate Consultant · 2018-04 – 2019-05 · 1y 1mo — Gathered requirements (Fit-Gap Workshop) from business partners and multiple stakeholders through requirement workshops, use cases and workflow analysis Authored project documentation like Business requirement development (BRD), Functional Requirement Development (FRD) Coordinated with the technical team for getting the solution developed and implemented in the system Traveled to client location- Sao Paulo, Brazil and Basel, Switzerland for key user training, User Acceptance Testing, Key User Training and Go Live
- Job: CarDekho — Program Manager- Used Car Classifieds · 2021-06 – 2021-09 · 3 mo — Served as end-to-end Business SPOC for OEM accounts including Ford, Honda, Volkswagen, and Jeep - owned the full revenue cycle from proposal preparation and contract negotiation through onboarding, renewals, and account growth. Worked closely with Product and Technology teams, tracking issues and completion dates in JIRA and participating in sprint planning to align feature delivery with OEM and business requirements. Used Balsamiq for wireframing and mockups when proposing new product features, helping Product and Tech visualise requirements before development. Built and launched an automated classifieds workflow spanning proposal mailers, discount approvals, SKU creation, payments, inv…
- Job: Swiggy — Senior Manager - Strategy & Operations (Last Mile Logistics) · 2023-10 – 2025-08 · 1y 10mo — Leading Swiggy Instamart Supply planning charter for 120+ cities to achieve serviceability and speed goals. Creating AOP (Annual Operating Plans), MOP (Monthly Operating plans) for 900+ stores of Swiggy Instamart encompassing Fleet growth, Optimising speed and reducing cost while maintaining rider EPH. Performance tracking against key ops metrics (WAU, Hiring, Attrition, Login Hour per rider) with business stakeholders (Product, Strategy, Finance, Ops) to ensure achievement against the plan. Planning necessary cohorted interventions through incentives/dormant fleet constructs to achieve fleet buildup for key events like festivals, rains, NYE.
- School: Institute of Management, Nirma University — Master of Business Administration (M.B.A.), Marketing
- School: Hindu College, University of Delhi — B.Sc, Physics ( Honours)
- School: Mariampur Senior Secondary School — Science
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