José Lucas Ribeiro Fiori

About

At Smarts AI, we empower sales teams by transforming prospecting, follow-up, and CRM management into processes executed by high-quality AI agents.My role as Head of Customer Success connects strategy and execution: understanding the business context, aligning expectations with the client, and ensuring that AI agents are executing the sales strategy, typically within 30 days.I am an engineer by training, a salesperson by nature, and an entrepreneur by mindset. After spending the last year as a Developer and the previous four years in Revenue Operations, I value systems that are effective, reliable, and meet customer expectations.👉 If you want to explore how AI agents can strengthen your sales operation, feel free to schedule a 30-minute conversation with me using the button below (in the highlights) or contact me privately.The conversation focuses on understanding your scenario and exchanging practical ideas, with no financial commitment.

Company history

1. 
   AegroSales Development Representative (SDR level 2)2021-11 – 2022-03 · 4 mo
2. 
   AegroSales Development Representative (SDR)2021-01 – 2021-06 · 5 mo
3. 
   AegroSales Development Representative (SDR level 1)2021-07 – 2021-11 · 4 mo
4. 
   AegroSales Ops and Process Analyst2022-03 – 2022-07 · 4 mo
5. 
   InsideBusiness Process Specialist2022-10 – 2023-10 · 1y
6. 
   ACATE - Associação Catarinense de TecnologiaMentor and Lecturer in the BRDE Labs SC 2023 Program2023-08 – 2023-10 · 2 mo
7. 
   Syngenta Digital BrasilBusiness Process Owner and Sales Operations2024-08 – 2025-03 · 7 mo
8. 
   Box do ValeCofounder2020-08 – 2020-12 · 4 mo
9. 
   RevOps Co-opMember2022-08 – 2024-12 · 2y 4mo
10. 
    Smartside.aiHead of Customer Success, Customer Experience & Operations2026-02 – present · 6 mo
11. 
    Coffy | Connection for specialty coffee producers and buyersFounder2021-06 – 2022-02 · 8 mo
12. 
    Solid AppsBubble Developer and GTM Engineer2025-01 – 2026-01 · 1y
13. 
    ConveniaRevOpsRevOps2023-10 – 2024-08 · 10 mo

Skills

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