Iba Jaggi
Head of Business Development, Client Partnerships & Customer Success, Driving Growth & Value through Data, AI & Financial Services Innovation
With over 20 years of experience in business development, entrepreneurship, operations, sales, and relationship management, I’m passionate about creating value and solving complex problems for clients across financial services, and have also led successful initiatives across…
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fintech, insurance tech, FMCG, security, and defence sectors. This multi-industry perspective enables me to connect innovation, strategy, and data-driven transformation to real-world outcomes. As Head of Business Development, Client Partnerships & Customer Success at Leading Point, an award-winning product and services business, I lead the firm’s commercial, partnership, and customer success strategy across financial institutions and data-driven enterprises. We help organisations unlock business value through data, AI, and digital operating model transformation, delivering measurable ROI through both consulting services and proprietary products. I operate at the intersection of customer success, business development, and strategic partnerships, driving 95%+ renewals, 25–30% year-on-year growth, and a 4.6/5 CSAT across enterprise portfolios by aligning technology solutions with client objectives. I work closely with C-suite stakeholders including CEOs, CROs, CTOs, and Heads of AI and Innovation to scale adoption, realise ROI, and build sustainable long-term partnerships. Beyond commercial leadership, I’m an active advocate for inclusion and innovation in fintech and AI. As an Ambassador for Women of FinTech and founder of the AI Acceleration Working Group, I regularly host AI Roundtables and Inclusion Panels, fostering collaboration that connects technology, leadership, and diversity. Areas of expertise: Customer Success | Strategic Commercial & Account Growth | Client Partnerships | Financial Services | Fintech | Data & AI | Product & Services Strategy | Go-to-Market Leadership | Stakeholder Engagement | HubSpot CRM | Customer Value Realisation | Inclusion & Thought Leadership
GTM Index
- NOM NOMS WORLD FOODJOB
- Investor12Y 8M
Investor
Nom Noms World Food
- Head of Operations & BD6Y 10M
Head of Operations & Business Development
Nom Noms World Food
- LEADING POINTJOB
- Head of BD, Client Partner…2Y 11M
Head of Business Development, Client Partnerships & Customer Success
Leading Point
- DATATOMIC VENTURESJOB
- Global Partnerships and GT…2Y 11M
Global Partnerships and GTM Lead
Datatomic Ventures
- WOMEN OF FINTECHJOB
- Ambassador4Y 8M
Ambassador
Women of FinTech
Championing Diversity, Equality & Inclusion
- FINOSJOB
- Leading Point -Members of…3Y 7M
Leading Point -Members of Finos (Waltz)
FINOS
- STERLINGSJOB
- Senior Consultant- BD & Ne…1Y 10M
Senior Consultant- Business Development & New Client Acquisition - Fintech
Sterlings
- TREVOSE PARTNERSJOB
- Consultant Fintech1Y 1M
Consultant Fintech
Trevose Partners
- SECURITY WATCH UK, PART OF GLOBAL ENERGY GROUP OF COMPANIESJOB
- Head of BD & Operations -…4Y 6M
Head of Business Development & Operations - Technology -UK -EU
Security Watch UK, part of Global Energy Group of Companies
- INDIAN EYE SECURITY (ISL)- SECURITY WATCH UK (GLOBAL ENERGY GROUP OF COMPANIES)JOB
- Head of BD - Technology UK2Y 9M
Head of Business Development - Technology UK
Indian Eye Security (ISL)- Security Watch UK (Global Energy Group of Companies)
Indianeye has been set up to assist with the objective of assisting the challenges being faced by government departments, companies, and individuals in the current global and national security environment. We have set up a unique platform, through our collaboration with global players, to provide specialized and strategic services from global best practices for industry and government. Our tie-ups and collaboration with overseas companies bring together over three decades of in-depth and vast experiences in the field of security across a wide spectrum of activities. The team includes consultants and experts with vast experience, who have had founding roles in the National Security Guard of…
- Job: Nom Noms World Food — Head of Operations & Business Development · 2014 – 2020-11
- Job: Leading Point — Head of Business Development, Client Partnerships & Customer Success · 2023-09 – present
- Job: Indian Eye Security (ISL)- Security Watch UK (Global Energy Group of Companies) — Head of Business Development - Technology UK · 2009-07 – 2012-04 — Indianeye has been set up to assist with the objective of assisting the challenges being faced by government departments, companies, and individuals in the current global and national security environment. We have set up a unique platform, through our collaboration with global players, to provide specialized and strategic services from global best practices for industry and government. Our tie-ups and collaboration with overseas companies bring together over three decades of in-depth and vast experiences in the field of security across a wide spectrum of activities. The team includes consultants and experts with vast experience, who have had founding roles in the National Security Guard of…
- Job: Datatomic Ventures — Global Partnerships and GTM Lead · 2023-09 – present
- Job: Trevose Partners — Consultant Fintech · 2020-10 – 2021-11
- Job: Women of FinTech — Ambassador · 2021-12 – present — Championing Diversity, Equality & Inclusion
- Job: Nom Noms World Food — Investor · 2013-12 – present
- Job: Sterlings — Senior Consultant- Business Development & New Client Acquisition - Fintech · 2021-11 – 2023-09
- Job: FINOS — Leading Point -Members of Finos (Waltz) · 2023-01 – present
- Job: Security Watch UK, part of Global Energy Group of Companies — Head of Business Development & Operations - Technology -UK -EU · 2009-09 – 2014-03
- School: Birkbeck, U. of London — Medical Sciences
- School: Birmingham City University — MSc with Distinction, Marketing/Marketing Management
- School: Wright State University — Dilpoma in International Business, International Business
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