Héctor Márquez Alcocer
Business Transformation | Continuous Improvement | Streamlining | Shared Services & GBS Enthusiast | Business Process Management | Innovator | Problem Solver | Lean Six Sigma Project & Program Manager
HPAs a senior professional with 28 years of experience driving global operational excellence, I bring years of tacit knowledge that enables me to navigate every project or operation with intuition and precision.
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My expertise spans process improvement, quality management, and business transformation, yet my true value lies in balancing methodologies and quality tools with a passion for innovation. I am successful at questioning and challenging the status quo, resolving ambiguity, and structuring project plans.
GTM Index
- HPJOB
- GTM Performance Architectu…6M
GTM Performance Architecture & Governance Lead
HP
* Own the performance operating system: governance forums, action accountability, KPI registry integrity, and continuous system improvement.
- Finance Process Excellence…2Y 1M
Finance Process Excellence Master Black Belt
HP
Responsible for analyzing finance business processes, identifying opportunities for improvement, managing improvement projects from discovery to implementation. Promote a culture of continuous improvement by teaching, mentoring and reinforcing best practices, methodologies, and tools across the organization. Manage the submission of Finance IT projects into the IT POA process. • Lead a project to reduce the aged AR balance of product returns for North America by 67%. • Co-lead a project to design a process that withhold taxes in the US for foreign vendors. Eliminating the potential to lose $1.5M. • Manage the relationship with requestors for 16 IT projects to be evaluated by IT. • Tracking…
- Digital Transformation - P…1Y 3M
Digital Transformation - Process Digital Automation Engagement Lead
HP
Manage the relationship with functions and BU’s leaders to identify and capture opportunities for process automation (RPA), assess opportunity size, calculate ROI, and monitor development of automation solutions. • Managed the funnel of automation ideas for Commercial, Finance, Finance IT, Marketing, Workforce Solutions, HR and Personal Systems, hitting the annual target of $4.7M in savings.
- Finance Digital Transforma…1Y 8M
Finance Digital Transformation Project Manager
HP
Manage a global program for Finance to optimize the processes and use of HC dedicated to Reporting and Analytics. Facilitation of ideation workshops to identify opportunities for RPA. • Carried out the HC utilization analysis in Finance that fed the global assessment which turned into a new Analytics and BI organization.
- Global Finance Continuous…5Y 2M
Global Finance Continuous Improvement Sr. Manager
HP
My responsibility as a manager was to lead a global team of Black Belts who supported Finance Digital Transformation, team members were in México, USA, India, Poland, and China, and the team was responsible for Lean Six Sigma consultancy and project management of complex problem solving in financial processes. • Spearheaded the Lean Six Sigma program in Finance to foster a culture of improvement. • Trained, mentored and certified 200+ Yellow, Green and Black Belts. • Identified opportunities for RPA and submitted for further evaluation by IT teams. • Design Thinking training and facilitation of workshops to allow other employees to ideate solutions. • Lead the Guadalajara site Innovation co…
- HEWLETT-PACKARDJOB
- Americas Finance Lean Six…4Y 8M
Americas Finance Lean Six Sigma Program Manager.
Hewlett-Packard
Deployment of the Lean Six Sigma program in the Finance organization for AMS. • Coordination and delivery of 20+ Lean Six Sigma training courses for Yellow and Green Belts. • Mentor 50+ Kaizen, YB, GB and BB projects for certification.
- HR Transformation Lead1Y 6M
HR Transformation Lead
Hewlett-Packard
Identification of opportunities for improvement in the Human Resources processes in Shared Services. Managing a team of 5 Business Process Analysts. Spearhead the execution of transformation initiatives in HR. • Delivered several projects to improve and standardize processes, the most representative project was "Lean HR" which reduced Average Time to Hire (ATH) from 52 to 29 days for US recruiting and hiring process.
- Global Business Services Q…4Y 6M
Global Business Services Quality Lead
Hewlett-Packard
Deployment and maintenance of the Quality Management System used in the Shared Services Organization in Guadalajara and Costa Rica. Internal ISO9000 lead auditor. Operational Excellence Support during transition of processes to the Shared Services environment. Quality & Lean Six Sigma trainer and project mentor. • Managed 4+ External ISO 9000 audits with zero non-conformities. • Carried out 15+ Internal ISO 9000 audits as Lead auditor. • Trained and mentored 50+ Green Belt employees seeking GB Certification.
- BENCHMARK ELECTRONICS MEXICOJOB
- Quality Eng1Y 10M
Quality Engineer
Benchmark Electronics Mexico
Responsible for the quality of electronic products and introduction of new models. Improvement of processes to reduce scrap and costs. Mentoring five technicians to ensure our quality goals were met.
- TECHNICOLORJOB
- Technical supervisor8M
Technical supervisor
Technicolor
Transference of production lines (Mastering and Electroforming) from the USA to México. Responsible for leading a production team and performing preventive and corrective maintenance of the production equipment.
- MOTOROLA MOBILITYJOB
- Process / Maintenance Eng3Y 7M
Process / Maintenance Engineer
Motorola Mobility
Manage the silicon wafer back-grinding process, equipment installation and maintenance. Identify and carry on process improvements efforts. Manage a team of three maintenance technicians and three production supervisors.
- SANMINAJOB
- Test Eng1Y
Test Engineer
Sanmina
Responsible for the installation and maintenance of test equipment. Functional test, ICT, measurement devices.
- Job: Motorola Mobility — Process / Maintenance Engineer · 1999-01 – 2002-08 — Manage the silicon wafer back-grinding process, equipment installation and maintenance. Identify and carry on process improvements efforts. Manage a team of three maintenance technicians and three production supervisors.
- Job: HP — Finance Digital Transformation Project Manager · 2021-01 – 2022-09 — Manage a global program for Finance to optimize the processes and use of HC dedicated to Reporting and Analytics. Facilitation of ideation workshops to identify opportunities for RPA. • Carried out the HC utilization analysis in Finance that fed the global assessment which turned into a new Analytics and BI organization.
- Job: Hewlett-Packard — HR Transformation Lead · 2009-08 – 2011-02 — Identification of opportunities for improvement in the Human Resources processes in Shared Services. Managing a team of 5 Business Process Analysts. Spearhead the execution of transformation initiatives in HR. • Delivered several projects to improve and standardize processes, the most representative project was "Lean HR" which reduced Average Time to Hire (ATH) from 52 to 29 days for US recruiting and hiring process.
- Job: HP — GTM Performance Architecture & Governance Lead · 2026-02 – present — * Own the performance operating system: governance forums, action accountability, KPI registry integrity, and continuous system improvement.
- Job: Hewlett-Packard — Americas Finance Lean Six Sigma Program Manager. · 2011-02 – 2015-10 — Deployment of the Lean Six Sigma program in the Finance organization for AMS. • Coordination and delivery of 20+ Lean Six Sigma training courses for Yellow and Green Belts. • Mentor 50+ Kaizen, YB, GB and BB projects for certification.
- Job: HP — Digital Transformation - Process Digital Automation Engagement Lead · 2022-09 – 2023-12 — Manage the relationship with functions and BU’s leaders to identify and capture opportunities for process automation (RPA), assess opportunity size, calculate ROI, and monitor development of automation solutions. • Managed the funnel of automation ideas for Commercial, Finance, Finance IT, Marketing, Workforce Solutions, HR and Personal Systems, hitting the annual target of $4.7M in savings.
- Job: Benchmark Electronics Mexico — Quality Engineer · 2003-04 – 2005-02 — Responsible for the quality of electronic products and introduction of new models. Improvement of processes to reduce scrap and costs. Mentoring five technicians to ensure our quality goals were met.
- Job: HP — Finance Process Excellence Master Black Belt · 2024-01 – 2026-02 — Responsible for analyzing finance business processes, identifying opportunities for improvement, managing improvement projects from discovery to implementation. Promote a culture of continuous improvement by teaching, mentoring and reinforcing best practices, methodologies, and tools across the organization. Manage the submission of Finance IT projects into the IT POA process. • Lead a project to reduce the aged AR balance of product returns for North America by 67%. • Co-lead a project to design a process that withhold taxes in the US for foreign vendors. Eliminating the potential to lose $1.5M. • Manage the relationship with requestors for 16 IT projects to be evaluated by IT. • Tracking…
- Job: Sanmina — Test Engineer · 1997-04 – 1998-04 — Responsible for the installation and maintenance of test equipment. Functional test, ICT, measurement devices.
- Job: Technicolor — Technical supervisor · 2002-08 – 2003-04 — Transference of production lines (Mastering and Electroforming) from the USA to México. Responsible for leading a production team and performing preventive and corrective maintenance of the production equipment.
- Job: HP — Global Finance Continuous Improvement Sr. Manager · 2015-11 – 2021-01 — My responsibility as a manager was to lead a global team of Black Belts who supported Finance Digital Transformation, team members were in México, USA, India, Poland, and China, and the team was responsible for Lean Six Sigma consultancy and project management of complex problem solving in financial processes. • Spearheaded the Lean Six Sigma program in Finance to foster a culture of improvement. • Trained, mentored and certified 200+ Yellow, Green and Black Belts. • Identified opportunities for RPA and submitted for further evaluation by IT teams. • Design Thinking training and facilitation of workshops to allow other employees to ideate solutions. • Lead the Guadalajara site Innovation co…
- Job: Hewlett-Packard — Global Business Services Quality Lead · 2005-02 – 2009-08 — Deployment and maintenance of the Quality Management System used in the Shared Services Organization in Guadalajara and Costa Rica. Internal ISO9000 lead auditor. Operational Excellence Support during transition of processes to the Shared Services environment. Quality & Lean Six Sigma trainer and project mentor. • Managed 4+ External ISO 9000 audits with zero non-conformities. • Carried out 15+ Internal ISO 9000 audits as Lead auditor. • Trained and mentored 50+ Green Belt employees seeking GB Certification.
- School: University of Portsmouth — Post Graduate Diploma, MSc Strategic Quality Management
- School: Kaizen Institute — Master Black Belt, Lean Six Sigma
- School: American Society of Quality — ASQ Certified Black Belt, Lean Six Sigma Black Belt
- School: Communications and Electronic Engineering Universidad de — BS, Electronics and Communications Engineering
Skills
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