Brad Hebert

GTM Lead @ Persona | Post-Sales & Customer Success | Identity Infra + Trust & Safety for Fintech/Marketplace

Location n/a
Personaex-Medalliaex-Sayari

Strong track record of scaling GTM teams. 6x headcount growth, 10x ARR expansion turning early-stage deals into anchor accounts, and a track record of cross-functional execution between sales, engineering, and product.

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At Persona, I lead our New York GTM team, working with Trust & Safety, Product, and Compliance leaders at gig economy superapps, peer-to-peer platforms, and online seller marketplaces to land, expand, and build fraud-prevention infrastructure for the threat environment that exists right now. GenAI industrialized fraud. Deepfakes scaled abuse. Most identity stacks were built for a different era. 🗽 We're hiring in NYC: com/careers

Career Timeline

GTM Index

  1. PERSONAJOB
    1. GTM Team Lead
      11M
    2. Mgr, Customer Success
      1Y 5M
    3. Senior Engagement Mgr
      1Y
    4. Enterprise Customer Succes…
      10M
  2. SAYARIJOB
    1. Customer Success Mgr
      10M
  3. MEDALLIAJOB
    1. Mgr, Professional Services
      1Y
    2. Senior Analyst, Profession…
      7M
    3. Analyst, Professional Serv…
      1Y 1M

Time in market 10YOpen 1Closed 7Stints 8

gtmindex.io/p/hebertb

  1. Job: Persona — GTM Team Lead · 2025-09 – present
  2. Job: Medallia — Senior Analyst, Professional Services · 2017-10 – 2018-05
  3. Job: Persona — Senior Engagement Manager · 2023-04 – 2024-04
  4. Job: Persona — Enterprise Customer Success Manager · 2022-06 – 2023-04
  5. Job: Sayari — Customer Success Manager · 2021-08 – 2022-06
  6. Job: Medallia — Manager, Professional Services · 2018-06 – 2019-06
  7. Job: Persona — Manager, Customer Success · 2024-04 – 2025-09
  8. Job: Medallia — Analyst, Professional Services · 2016-08 – 2017-09

Skills

SalesforceSoftware Project ManagementJIRAClient RelationsMedallia Experience CloudLeadershipPublic SpeakingData Analysis

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