Giselle Rosado

Scaling AI in the Real World | Adoption & Value Realization | Founding Lead, GTM – Enterprise @ Genspark.ai

Gensparkex-Skyhorse Publishing, IncAex-Audio Video Crafts

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With over 7 years of experience in customer success, implementation and support, I specialize in steering complex projects from initiation to successful execution, leading high-performing teams, and fostering efficient collaboration across cross-functional teams.

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My key competencies include onboarding, customer engagement, product adoption, data analytics, project management, vendor relationship management, and strategic development. I have introduced new support and implementation tools, resulting in improved support metrics and faster client time-to-value. I have also cultivated vendor relationships, reducing onboarding times and enhancing client value. Moreover, I have identified product enhancements and improvements aligned with customer needs, adding value to both the organization and clients. My goal is to optimize processes, build collaborative teams, and deliver tangible results that drive customer satisfaction and retention.