D. Daniel Ziv

Global Vice President, AI and Analytics, Product Management and GTM Strategy

VerintIex-IDFex-mPrest Technologies

“

For nearly 24 years, I’ve been obsessed with one question: What are your customers really telling you, and what should you do about

More

I lead AI and CX Analytics product management and go-to-market strategy at Verint, where our solutions analyze billions of customer interactions across voice, text, chat, and survey channels. My portfolio spans our patented award-winning Genie Bot, Speech Analytics, Text Analytics, Exact Transcription, PII Redaction, and our Voice of the Customer survey My work sits at the intersection of product innovation and real-world impact. I partner with enterprise CX and contact center leaders, global partners, industry analysts, and investors to turn AI from a buzzword into a measurable business outcome:• Improving customer experience• Reducing operational cost• Increasing revenueI’ve spent my career extracting actionable insights from unstructured data (voice, text, images and video) long before “AI” became a boardroom topic. Today, with generative and agentic AI accelerating what’s possible, the value of deep domain expertise, and the unique unstructured data that fuels it, has never been If you’re exploring how AI-powered analytics can drive real CX impact and deepen your competitive moat, let’s connect.