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David Larsen

Technical Account Manager

Location n/agtme · universe-v1
Socketex-Synapseex-Contrast Security
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About

👋 Technical Account Manager based in Baltimore, MD 🦀I own a seven-figure enterprise portfolio at Socket, helping security and engineering teams secure their software supply chains without slowing their developers down. Since joining: $3M+ in contributed expansion, 150% NRR in FY2026Q4, 200% in FY2027Q1.The technical part of the title is real. I contribute production code to the product, build API integrations across our CRM, support, and data stack, and run AI tooling I built myself: quarterly health checks generated from live product data, renewal risk reviews, automated call prep and follow-up. When a customer hits a wall, I read the code before I answer.I also build the systems around the accounts. At Socket I evaluated and implemented our CS platform company-wide, rebuilt customer onboarding end to end, and designed the renewal risk process our leadership team runs today. Before this I ran post-sales operations at Sentry and Synapse, so I know what breaks first when post-sales scales.🧠 What I'm focused on:• Owning enterprise accounts end to end: technical onboarding, adoption, escalations, renewal risk, expansion• Pairing hands-on technical work (APIs, integrations, production code) with executive conversations• Building AI tooling and playbooks that make the whole post-sales team faster• Feeding customer signal back into product and engineering☕ Outside of work, you'll usually find me chasing my sheepadoodle Goku around Baltimore, exploring coffee shops, cooking, traveling, or unplugging with a good game.More about me: https://davidlarsen.me

Company history

  1. SynapseCustomer Support Manager2021-07 – 2022-10 · 1y 3mo
  2. SocketTechnical Account Manager2025-09 – present · 11 mo
  3. Contrast SecuritySenior Technical Support Engineer2019-04 – 2021-07 · 2y 3mo
  4. SentryGTM Engineer2023-11 – 2025-07 · 1y 8mo
  5. TenableSenior Technical Support Engineer2017-01 – 2019-04 · 2y 3mo
  6. Howard Community CollegeAdjunct Professor2018 – 2020 · 2y
  7. SynapseSenior Manager, Customer Support2022-10 – 2023-10 · 1y

Skills

MakeCustomer ExperienceDocumentationSales OperationsClarityAnalytical SkillsTeam MotivationBusiness Project ManagementStrategic ThinkingKey Performance IndicatorsCRM SoftwareLeadershipProject ManagementCoachingProblem SolvingManagementCommunicationTime ManagementWritten CommunicationPeople ManagementService-Level Agreements (SLA)

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