Daniel Lanes

Director of Customer Success | GTM & Revenue Growth | AI Strategy | Former Gartner | LATAM

Alethi AI Clinical Reasoning Intelligenceex-IBMex-Mosaico Data Science

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I build high-performing customer success operations and GTM strategies where technology scales human capability. With 20+ years of executive experience, I bridge the gap between complex AI products and measurable enterprise value.

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What I bring: In customer success and strategic account management, I own the full customer lifecycle—from onboarding and customer adoption to customer health monitoring, QBRs, renewal strategy, customer engagement, expansion, and long-term Net Revenue Retention (NRR), and account expansion into multi-million dollar partnerships. At Alethi, I quarterbacked end-to-end engagements with pharma accounts (Ultragenyx, Ipsen, Adium) across Medical Affairs, Regulatory, and C-level stakeholders — translating clinical AI capabilities into measurable business outcomes and real-world evidence (RWE). In GTM strategy and commercial leadership, I've built go-to-market playbooks from zero, defined ICPs, managed pipeline and quota attainment, and closed enterprise deals in complex, multi-stakeholder environments. At Gartner (Winner Circle 2019 & 2020, Eagle Award 2017), I consistently exceeded quota selling to CIOs, CFOs, and CDOs across Brazil's largest corporations. In product marketing and sales enablement, I develop positioning, messaging, competitive battlecards, and clinical evidence packages that give sales teams an unfair advantage. I've repositioned a clinical AI platform's TAM from a clinical tool to a pharma marketing channel — creating a new category of value. In life sciences and healthcare analytics, I work at the intersection of clinical AI, real-world data (RWD/RWE), pharma commercial strategy, and rare disease intelligence. Areas of expertise: Customer Success Management · Strategic Account Management · GTM Strategy · Revenue Operations · Pipeline Management · Quota Attainment · Life Sciences · Pharma Commercial Strategy · Clinical AI · Real-World Evidence (RWE) · Healthcare Analytics · Rare Disease · Product Marketing · Sales Enablement · Competitive Intelligence · LATAM Market Entry · Enterprise B2B Sales · Fractional CMO · AI Strategy Currently exploring: Senior CSM, Strategic Account Management, GTM Leadership, or Commercial Strategy roles at B2B SaaS, healthtech, or life science companies — especially those expanding into LATAM or building in the pharma/clinical AI space. Fluent English (TOEFL certified) · Intermediate Spanish · Native Portuguese · Based in Porto Alegre, Brazil · Open to remote global roles