Andrew Child

Associate Director CX & Digital Products, Accenture Song

Accenture SongKex-Karmaramaex-FPP

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Creative & Strategic leader, with 18+ years brand communications experience, 12+ years in digital product creation, partnering with brands at national and international levels, from across all sectors traversing FMCG, through Beauty & Luxury to Financial Services.

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Partnering in close collab with prospective, net new and/or existing clients to design and define digital product and customer experience strategies that have meaningful purpose for the user and tangible commercial return for the business. EQ is as influential as IQ. There is no winning and losing, only ‘earning and learning’. These approaches to work life (and personal life), have been of significant influence on my personal and professional development and enabled the fostering of trusted relationships with colleagues and clients. Gained knowledge and expertise includes: - Leadership - Business Operations Strategy - Customer Experience Strategy - Product Strategy - Product Reimagination - Service Design - Product Design - Product Development - Product Management - Stakeholder Management - Creative Strategy - Value Enablement Strategy CX is more than just Customer Experience - it is Client and Colleague Experience too. Creating experiences that delight customers whilst building the business and inspiring teams should always be the objective. Care about everything, more than anything.