Divya Duvvuru

Head of RevOps & Service Experience Ops | Customer Intelligence | CX/GTM AI & Analytics | Operations Transformation | CX Optimization | Data Governance | Program Management | FinTech | $144M Impact | $3.9M Cost Savings

AAuraidea Collectiveex-Children's Wisconsinex-Northwestern Mutual

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PROGRAM AND REVENUE OPERATIONS | GTM EXECUTION | CUSTOMER SUCCESS OPERATIONSExecution-focused program leader working across revenue, customer success, and data.

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I turn executive priorities into delivered outcomes by coordinating cross-functional work across Sales, Marketing, Product, Finance, and Customer 16+ years leading Sales Operations, Customer Success Operations, and Data Strategy at Intuit and Northwestern Mutual, delivering $144M incremental revenue, 9M cost reduction, and 25x platform I coordinate the work that makes revenue systems run. This includes managing initiative owners, dependencies, and delivery cadence across senior stakeholders, ensuring priorities are clearly defined, sequenced, and executed without adding process I design and operationalize lead-to-revenue systems spanning segmentation, lead routing, automation, analytics, and data governance, connecting Sales, Marketing, Product, and Customer Success into a single operating My edge is a deep data foundation. I do not just use analytics. I design the architecture, governance, and compliance frameworks that make growth systems scalable and This progression from enterprise data systems to customer success to revenue and GTM operations means I build and run growth systems that scale without breaking compliance or data RESULTS1. Lead-to-Revenue Operating Model and GTM Execution: Scaled lead-to-revenue engine 25x ($6M to $150M in pipeline) at QuickBooks, driving $144M incremental revenue. Integrated Salesforce, Eloqua, and ZoomInfo. Grew qualified lead volume 5x and reduced workflow SLAs 2. Customer Success Operating Model and CX Analytics: Built AI/ML interaction analytics platform at TurboTax, eliminating 9M in vendor costs, improving customer satisfaction by 10%, and generating 7M in operational 3. Data Governance and Compliance Architecture (GTM and CX): Automated privacy compliance for 24M+ users at QuickBooks. Embedded IRS 7216 compliance for 150+ analysts at TurboTax and QuickBooks. Built enterprise data models and information architecture at Northwestern Mutual, cutting time to insight 50% and resolving SOX audit 4. Cross-Functional Program Leadership: Established operating cadence and intake governance across Sales, Marketing, Finance, and Compliance for QuickBooks mid-market expansion. Coordinated concurrent workstreams end to end, tracking owners, dependencies, and delivery timelines, and driving follow-through across senior stakeholders without direct authority.