David Brown
GTM technology optimizer & disruptor of the status quo
Well-rounded SaaS operations and technology professional with 15 years of experience leading and developing world-class customer teams. Classically trained in Information Technology; specialized in Networking/Telecommunications.
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Lifelong student of Technologies and Customer Experience. Proven leader innovating processes and removing barriers for operational success. Well-traveled developer of top-tier onshore and offshore customer-focused professionals. Specialties: Talent Development, Business Systems, Management, Communication, GTM Operations, Project Management
GTM Index
- BLACKLINEJOB
- Senior Dir, GTM Applicatio…2Y 1M
Senior Director, GTM Applications and Optimization
BlackLine
- Dir, GTM Operations1Y 3M
Director, GTM Operations
BlackLine
- Associate Dir, GTM Operati…1Y 1M
Associate Director, GTM Operations
BlackLine
- Sr. Mgr, Customer Teams3Y
Sr. Manager, Customer Teams
BlackLine
- TEXTMARKSJOB
- Head of Customer Support &…1Y 6M
Head of Customer Support & Success
TextMarks
- INDEPENDENTJOB
- Consultant1Y
Consultant
Independent
- Consultant1Y
Consultant
Independent
- CONVOSO (FORMERLY SAFESOFT SOLUTIONS)JOB
- Dir of Customer Experience1Y 7M
Director of Customer Experience
Convoso (formerly SafeSoft Solutions)
- FONALITYJOB
- Dir of Technical Training1Y 4M
Director of Technical Training
Fonality
- Sr. Mgr of Technical Support1Y 5M
Sr. Manager of Technical Support
Fonality
- Mgr of Technical Support9M
Manager of Technical Support
Fonality
- Level III Technical Suppor…4M
Level III Technical Support Engineer
Fonality
- Level II Technical Support…5M
Level II Technical Support Engineer
Fonality
- VOLUSION,JOB
- NOC Technician8M
NOC Technician
Volusion, Inc.
- Technical Support Level I9M
Technical Support Level I
Volusion, Inc.
- THE CHEESECAKE FACTORYJOB
- Dedicated Training Server1Y 11M
Dedicated Training Server
The Cheesecake Factory
- Job: Volusion, Inc. — Technical Support Level I · 2010-03 – 2010-12
- Job: BlackLine — Director, GTM Operations · 2023-04 – 2024-07
- Job: Fonality — Level III Technical Support Engineer · 2012-02 – 2012-06
- Job: Volusion, Inc. — NOC Technician · 2010-12 – 2011-08
- Job: BlackLine — Sr. Manager, Customer Teams · 2019-03 – 2022-03
- Job: Convoso (formerly SafeSoft Solutions) — Director of Customer Experience · 2016-01 – 2017-08
- Job: BlackLine — Senior Director, GTM Applications and Optimization · 2024-07 – present
- Job: BlackLine — Associate Director, GTM Operations · 2022-03 – 2023-04
- Job: Fonality — Level II Technical Support Engineer · 2011-09 – 2012-02
- Job: The Cheesecake Factory — Dedicated Training Server · 2008-04 – 2010-03
- Job: Fonality — Sr. Manager of Technical Support · 2013-03 – 2014-08
- Job: TextMarks — Head of Customer Support & Success · 2017-09 – 2019-03
- Job: Fonality — Manager of Technical Support · 2012-06 – 2013-03
- Job: Independent — Consultant · 2017-03 – 2018-03
- Job: Independent — Consultant · 2017-03 – 2018-03
- Job: Fonality — Director of Technical Training · 2014-08 – 2015-12
Skills
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